Client Access Specialist

Nystrom & Associates, Ltd.•Mendota Heights, MN

39d•$19•Remote

About The Position

At Sagent Behavioral Health, we believe profound change is possible. As one of the largest behavioral health organizations in the Midwest—with 2,000+ team members across 80+ locations in five states—we offer the stability and resources to help you thrive. Backed by more than 100 years of combined behavioral health experience, Sagent brings together the trusted legacies of Ellie Mental Health, LifeWorks, Nystrom & Associates, Psychiatric Associates, Sandhill Counseling & Consultation, and Vantage Point. Here, you'll find a supportive, inclusive culture where you can hone your skills, collaborate with a fantastic team, and build a rewarding career focused on what matters most: helping others find hope. Guided by our HOPE values—Humility, Optimism, People-Centered, and Ethical Practice—we provide manageable caseloads, flexible schedules, and compensation options that work for you—from salary to production-based models. As a Client Access Specialist at Sagent Behavioral Health, formerly known as Ellie Mental Health, you will serve as the primary point of contact for clients and clinicians, providing high-quality scheduling and support services. This client-facing role requires exceptional communication skills, attention to detail, and the ability to thrive in a fast-paced environment. The ideal candidate is a dependable, proactive problem-solver who is passionate about improving the client experience and supporting mental health services. This is a remote role, with only infrequent in-person in Minnesota requirements depending on business needs.

Requirements

High School Diploma or GED.
1-3 years of experience in a general business, administrative, or client support environment.
Proficiency with Microsoft Suite preferred.
Experience in a call center, healthcare, or mental health setting preferred.
Proficiency with Electronic Health Record (EHR) systems preferred.

Nice To Haves

Experience in a call center, healthcare, or mental health setting preferred.
Proficiency with Electronic Health Record (EHR) systems preferred.

Responsibilities

Serve as the main scheduling contact for clients and clinicians providing excellent client experience.
Manage a high volume of inbound calls and inquiries, ensuring a professional, empathetic, and efficient client experience.
Schedule appointments accurately in accordance with clinician availability and organizational protocols.
Handle all client information with strict confidentiality and compliance with HIPAA and company policies.
Collaborate with teammates and cross-departmental teams to enhance operational efficiency and client satisfaction.
Independently troubleshoot and resolve client or scheduling issues, escalating complex matters as needed.
Maintain accurate and timely documentation in electronic health record (EHR) systems.