Client Access Representative

Brightli • Nixa, MO

9d

About The Position

We are seeking a dedicated, compassionate, and highly skilled healthcare professional to join our team as a Client Access Representative . Our Client Access Representatives are dedicated professionals whose primary focus is to ensure that every client’s experience with us is seamless, effortless, and enjoyable. We are looking for individuals who are passionate about building genuine connections with customers and who take the time to understand their unique needs, goals, and challenges. Whether clients are new or returning, our representatives will guide them to the right solutions. Our Client Access Representative team provides personalized attention, expert knowledge, proactive problem-solving, seamless onboarding, and relationship building to facilitate smooth interactions between clients and our organization. They play a crucial role in streamlining processes, addressing concerns, and fostering enduring partnerships. This position offers… Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost Mileage Reimbursement – Company paid for work functions requiring travel Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce Additional Perks & Benefits - Scroll down to bottom of this post to learn more

Requirements

• High School Diploma or GED
• Proven experience as a front desk representative, or relevant position
• Familiarity with office machines
• Knowledge of Microsoft Office
• Strong communication and people skills
• Good organization and multitasking abilities
• A valid driver's license and a reliable vehicle.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Flexibility and adaptability in a fast-paced environment.
• Compassion, empathy, and a genuine desire to help others.

Responsibilities

• Serve as the first point of contact for clients, answering queries, resolving issues, and directing requests to appropriate teams .
• Stay updated on company products and services to effectively communicate benefits, features, and usage to clients.
• Build and nurture long-lasting relationships with clients, maintaining open lines of communication to ensure satisfaction.
• Address client complaints promptly and professionally, escalating unresolved issues to management if necessary.
• Identify opportunities to streamline internal procedures, enhancing overall efficiency and client experiences.
• Gather valuable insights from clients regarding their experiences, relaying suggestions for improvement to internal teams.
• Work closely with cross-functional departments (e.g., marketing, engineering) to align on client expectations and project progress.
• Monitor and analyze client data, generating reports to track performance metrics and identify growth opportunities.
• Stay current with industry developments and best practices, educating both clients and colleagues accordingly.

Benefits

• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement – Company paid for work functions requiring travel
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
• Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
• Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
• Top-notch training: initial, ongoing, comprehensive, and supportive
• Career mobility: advancement opportunities/promoting from within
• Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees