Client Access Representative - 10745

Colorado Coalition for the Homeless•Denver, CO

7d•$21 - $24

About The Position

The Client Access Representative plays a pivotal role within a dynamic, interdisciplinary care team, serving as a critical liaison between clients/patients and the Coalitionâs integrated health and social services. This role works the front desk at the Coalitionâs publicly accessible sites, helping manage the lobby setting, greeting and directing clients, vendors, and visitors, and performing various customer service and office-related tasks. This position requires a high-level of autonomy, discretion, and adaptability, as it encompasses a broad range of responsibilities including client registration, insurance verification, health information management, and front desk operations. As a front line ambassador of the organization, the Client Access Representative ensures that every client interaction is welcoming, respectful, and aligned with the Coalitionâs mission, vision, and values. The Client Access Representative works within a multi-disciplinary care team, performing both independent and delegated duties including registering and scheduling clients for health-related services, maintenance of the health information system and uphold confidentiality in accordance with state and federal regulations. Additionally, this teammate works as a member of the Front Desk team to help manage the lobby setting, greet and provide direction to clients, vendors, contractors, etc., along with performing various other customer service and office-related tasks.

Requirements

High school diploma or equivalent required.
Valid driverâs license required.
Strong critical thinking, conflict resolution, and decision-making skills in high-pressure environments.
Exceptional customer service and interpersonal communication, with emotional intelligence and cultural humility.
Ability to organize, prioritize, and manage multiple tasks in a fast-paced environment with frequent client interaction.
Strong interpersonal skills to respectfully interact with individuals exhibiting a wide range of behaviors.
Ability to implement de-escalation and crisis intervention techniques with situational awareness.
Awareness and application of Trauma-Informed Care practices.

Nice To Haves

Previous customer service, front desk, or medical office experience preferred.
Experience working with vulnerable or underserved populations strongly preferred.
Bilingual English/Spanish speaking is highly preferred.

Responsibilities

Serves as the first point of contact for patients, clients, visitors, and vendors, providing a professional, trauma-informed and culturally responsive experience.
Independently initiate and complete comprehensive client registration processes, including verifying insurance coverage, creating health records, scheduling appointments, and accurately entering client data into the electronic health record.
Conduct insurance status verification and connect clients to internal insurance enrollment resources when necessary, ensuring continuity of care and financial accessibility.
Provides coverage across multiple client access sites in the Denver Metro Area, demonstrating flexibility and cross-functional competency. Staffing other client access sites when coverage needs arise.
Maintain and manage health records in compliance with HIPAA and organizational protocols, including scanning, indexing, archiving, and secure destruction of sensitive information.
Process requests for disclosure of protected health information, ensuring full legal compliance and safeguarding client confidentiality.
Scheduling and check-in for client appointments.
Make daily reminders calls, supporting appointment adherence and client engagement to ensure continuity of care.
Facilitates communication between clients, providers, and internal departments to support integrated care and wrap-around service delivery.
Assist clients with questions and concerns, provide directions in accessing CCH services and homeless resources, and connect clients to community service providers.
Performs other job duties as assigned.