Client Access Representative
About The Position
Are you a detail-oriented and customer-focused professional looking to make a positive impact in the lives of individuals seeking behavioral health services? Do you want to work in a supportive and dynamic environment where you can grow your skills and advance your career? Join our team at Clarity Healthcare as a Client Access Representative ! As a Client Access Representative, you'll play a critical role in welcoming clients, maintaining accurate records, scheduling appointments, verifying insurance, and supporting a smooth and efficient front office experience. Our ideal candidate has strong customer service skills, attention to detail, and a passion for helping others navigate their care with compassion and efficiency. New to Quincy? In partnership with the Great River Economic Development Foundation (GREDF), we’re pleased to introduce the Quincy Concierge Program for newcomers and returnees to the Quincy and Adams County area. This program helps new residents connect with locals, discover community resources, enjoy community tours, and participate in quarterly events. To learn more, visit www .Quincyscalling .com .
Requirements
- High school diploma or GED required
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Ability to manage stressful situations with professionalism
- Basic computer and typing proficiency
- Reliable transportation to assigned location
Nice To Haves
- Previous customer service experience preferred
Responsibilities
- Greet and check-in clients, verify and update personal and insurance information
- Schedule clinician appointments and verify client benefits and eligibility
- Collect payments, issue receipts, and maintain financial documentation
- Handle appointment changes, no-shows, and cancellations in accordance with policy
- Answer phone calls, direct inquiries appropriately, and return messages as needed
- Prepare and manage client health records to ensure accuracy and completeness
- Maintain appearance and organization of the waiting area
- Utilize electronic medical record (EMR) system effectively and accurately
- Support service monitoring and quality improvement efforts
- Assist clients and staff in resolving issues during visits with professionalism and empathy
Benefits
- Loan Repayment and Tuition Reimbursement
- Pay $15.00 - $18.00
- 29 Days of PTO
- Eligibility for HRSA Loan Repayment ( eligibility requirements apply )
- Employee benefits package – health, dental, vision, retirement, life, & more
- Competitive 403(b) Retirement Savings Plan – up to 5% match for Part-Time and Full-Time employees
- Company-paid basic life insurance
- Emergency Medical Leave Program
- Flexible Spending Accounts – healthcare and dependent child-care
- Health & Wellness Program
- Employee Assistance Program (EAP)
- Employee Discount Program
- Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
- Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
- Top-notch training: initial, ongoing, comprehensive, and supportive
- Career mobility: advancement opportunities/promoting from within
- Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
