CLERK V - ACHN OPHTHALMOLOGY

Cook County, IL•Chicago, IL

26d•Onsite

About The Position

Under general supervision, performs a variety of clerical functions requiring discretion and independent judgment. These include patient registration, scheduling, and filing. Answers all calls and directs them to appropriate department. Contacts patients for follow up as needed. May act as lead worker, all duties are performed in a highly confidential manner.

Requirements

High school diploma or G.E.D. certificate is required (must provide proof at time of interview)
Two (2) years of clerical experience within a healthcare or customer service setting is required

Nice To Haves

Knowledge of patient registration database system is preferred
Hospital registration experience is preferred
Bilingual (English / Spanish) is preferred

Responsibilities

Provides customer service to the patients, family, and significant other
Verifies patient information and registers patient in Electronic Medical Records (EMR)
Schedules patient appointment in EMR
Assists patient with using patient portal
Distributes information to patients as directed by clinical providers
Assists patients with transportation needs and makes follow-up call, as needed
Participates in health center or departmental meetings
Copies and/or scans documents, as needed
Answers calls and routes them appropriately
Sorts and distributes mail
Prints and distributes depart/discharge documents
Performs other duties as assigned