CLERK V BILINGUAL - ACHN ORAL HEALTH - ARLINGTON HEIGHTS HEALTH CENTER

Cook County•Chicago, IL

3d•Onsite

About The Position

The Clerk V, Bilingual serves as the first contact point for patients and visitors to the dental clinics. Interacts directly with patients daily in a high-volume clinic in accordance with the general policies and standards of performance established by the clinic. Elicits detailed patient protected health information as it relates to the registration, discharge, and scheduling of patients. Answers a high volume of calls and routes them appropriately. Works as a member of a larger team both within and outside of the health center. Under general supervision this position performs a variety of clerical functions requiring discretion and independent judgment. At all times the clerk should command a professional, friendly and polite manner. As part of the dental team the clerk’s role is to assist in the smooth and efficient running of the practice, to adhere to protocols at all times in line with the system, the center, and the department’s strategy, goals, and values.

Requirements

High school diploma or G.E.D. certificate is required (must provide proof at time of interview)
2 years of clerical experience within a healthcare or customer service setting is required
Bilingual in English/Spanish is required (Bilingual testing for Spanish will be administered. Passing score of 3 – High Intermediate, is required)
Knowledge of Microsoft Office Suite
Thorough knowledge of dental scheduling
Knowledge of standard dental procedures, terms; electronic health records and of clerical procedures
Ability to explain simple dental hygiene techniques
Thorough knowledge of clerical and standard office practices and procedures
Ability to utilize standard office equipment
Advanced knowledge of electronic health records
Ability to communicate effectively and professionally both orally and in writing to diverse groups; to plan, and coordinate the schedules of providers and patients; and to multitask and prioritize assignments

Nice To Haves

Experience working in a dental clinic is preferred.
Experience with an Electronic Medical/Dental record is preferred.

Responsibilities

Demonstrates adherence to HIPAA and National Patient Safety Goals
Participates in quality improvement activities to assess, monitor and improve program services
Participates in mandatory in-services and drills, attends staff meetings and other trainings including appropriate age specific educational trainings offered on a regular basis for professional development
Reports all unusual occurrences that may involve the safety and well-being of the clients, patients and/or co-workers, directly to the supervisor and/or Safety Officer
Performs duties in a prioritized, organized and orderly manner to maximize clinic efficiency and productivity
Maintains orderliness and cleanliness of work area
Assists with the department in various areas
Assists with the department in various areas in order to meet their departmental goals
As a member of the health care team, exemplify an example in attitude toward patients and staff, thereby, performing duties with respect, dignity, privacy, and modesty to the patients
Greet and care for all patients and visitors to the clinic in a polite and courteous manner at all times
Manages all inquiries both in person and on the telephone in a polite and professional manner
Consistently aware of patient confidentiality and data protection
Schedule patient appointments and assist with referrals accordingly
Assists patients in need of help, i.e. handicap, pediatric, etc.
Maintains and accurately file records and update patient information
Ensures all notes and information are available to coincide with appointments and up to date forms such as HIPAA, Patient Information, and Medical History forms are completed, signed and dated correctly
Provides courtesy calls and sends out appointments and reminders to patients
Proactively deal with all complaints in line with company policy
Performs independent procedures as delegated and directed by the Dentist in accordance with state regulation and law and department directive and protocol
Receives and places necessary telephone call consistent with professional matters, clinic business and patient care of the Department
Ensures the proper disposal of all contaminated or potentially contaminated materials in accordance with department directive, system policy as well as state and federal regulations (s)
Participates in appropriate health promotion/disease prevention activities, both on-site and off-site as required
Travels when necessary to meet operational needs
Works collaboratively with the staff for the coordination of quality dental care to the clinic’s patients
Informs scheduled patients of any delays due to dentist’s lateness, emergencies, schedule backup, etc.
As directed by a supervisor, performs other related and/or necessary tasks to achieve organizational and programmatic goals and objectives
Responsible for personal compliance in full with all applicable federal, state, local and system rules, regulations, protocols and procedures including but not limited to the participation of a Dental Clerk in the provision of clinical dental care, as well as those relating to, but not limited to personnel issues, workplace safety, public health and confidentiality
Reports to the Chair of the Department of Oral Health
Performs other job-related duties as required or assigned