CLERK V - EMERGENCY DEPARTMENT - STROGER

Cook County•Chicago, IL

15h•Onsite

About The Position

Under general supervision, performs a variety of clerical functions requiring discretion and independent judgment. These include patient registration, scheduling, and filing. Answers all calls and directs them to appropriate department. Contacts patients for follow up as needed. May act as lead worker, all duties are performed in a highly confidential manner.

Requirements

High school diploma or G.E.D. certificate is required (must provide proof at time of interview)
One (1) year of progressively responsible clerical experience is required.
Thorough knowledge of patient registration and scheduling requirements
Knowledge and familiarity with hospital/clinical based systems
Excellent verbal and written communication skills necessary to communicate with all levels of staff and a patient population composed of diverse cultures and age groups
Strong customer services and empathy skills
Demonstrates good computer and typing skills
Demonstrate good phone and email etiquette skills with strong response times
Demonstrate analytical and organizational, problem-solving, critical thinking, and conflict management/resolution skills
Ability to function autonomously as a team member in a multidisciplinary team
Demonstrate attention to detail, accuracy and precision
Demonstrate a high degree of confidential and discretion

Nice To Haves

Prior experience in a hospital/physician’s office is preferred.

Responsibilities

Collects and analyzes all required patient demographic, insurance and financial data to admit, register and pre-admit patient from all payor classes
Updates any new or change of information into the system
Scans insurance cards; ensures completion of all necessary paperwork
Follows all applicable regulations and standards for registration
Secures all signatures required to provide medical treatment, assign insurance benefits, release of information with referral to Medical Assistant-No Grant (MA-NG) Caseworker
Completes the Medicare Secondary Payor (MSP) questionnaire
Obtains and verified all insurance information
Assures that scheduled procedures are verified and pre-certified with insurance companies
Initiates electronic and/telephone inquiries to insurance payors and claims administrators
Performs patient scheduling functions for app appointment requests
Maintains admission, discharge and transfers for proximity input to monitor internal and external bed assignments
Collects all required bed reservation information prior to bed assignment
Maintains personal computer literacy of access software functions
Maintains a level of professionalism wen working with the hospital department, physicians, physician’s office staff and patients
Performs other duties as assigned