Departmental Training Specialist

Pinellas County Government•Clearwater, FL

11d

About The Position

A Clerk Training Specialist performs specialized work performing various subject matter training, instruction, implementation, and coordination of a variety of activities associated with departmental training programs. Responsible for designing, developing, coordinating, and facilitating various learning and development initiatives. This role focuses on enhancing employee knowledge, skills, and performance through targeted training programs that align with organizational goals. The Specialist develops instructional materials, delivers training using blended learning methods, and evaluates program effectiveness to drive continuous improvement. Collaborates and provides assistance, guidance, and coordination support to other training staff when necessary. Delivery methods include in-person, virtual, and hybrid instruction, with full responsibility for classroom management, scheduling, setup, and ongoing learner engagement.

Requirements

Three (3) years of experience conducting employee training or specialized subject matter education programs in a related field; or an Associate’s degree and one (1) year of experience as described above; or an equivalent combination of education, training, and/or experience.
Florida Driver's License or Florida Commercial Driver’s License and endorsement, if any.
Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.
Other knowledge, skills, abilities, and credentials required for a specific position.
Knowledge of employee training methods and course development principles.
Knowledge of customer service principles, strategies, and best practices required to consistently deliver outstanding service experiences that meet or exceed customer expectations.
Knowledge of departmental operations, equipment, materials, and processes.
Knowledge of laws, rules, procedures, and practices relating to court records.
Strong organizational, time management, and multitasking skills with the ability to prioritize in a dynamic environment.
Excellent communication, presentation, and interpersonal skills.
Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all organizational levels.
Proficient in Microsoft Office Suite, especially PowerPoint, and case management systems.
Strong organizational, time management, and multitasking skills with the ability to prioritize in a dynamic environment.
Ability to work independently and manage multiple priorities.

Nice To Haves

Candidate must have excellent verbal and writing skills, be comfortable with public speaking, be able to prepare training materials and procedure manuals and perform training functions in a department that relies on a variety of programs/software to complete its work.
Candidate should be proficient with Microsoft Office software, and must have the ability to create/modify spreadsheets in Excel and presentations utilizing PowerPoint.
Knowledge of Odyssey forms is beneficial.

Responsibilities

Design, develop, and implement training programs for new hires and existing staff across various divisions, comprising comprehensive training materials, including manuals, presentations, e-learning modules, and workshops.
Deliver classroom-style, virtual, and on-the-job training tailored to employee roles.
Maintain and update training materials.
Assess employee comprehension of the material and adjust the training for team member success.
Maintain alignment with the Clerk’s vision, mission, values, and service-oriented culture.
Facilitate comprehensive onboarding for new employees, ensuring understanding of policies, ethical responsibilities, and job expectations.
Provide orientation on the organizational structure and various responsibilities.
Train staff on court case management systems, e-filing platforms, digital records management, and other internal software tools.
Ensure detailed records of training activities, attendance, and checklists.
Monitor and communicate trainee development to management.
Work closely with department managers, supervisors, and subject matter experts to support and identify training needs and align learning strategies with departmental goals.
Participate in departmental meetings, strategic planning sessions, and professional development initiatives.