Clerk Status Board- Full time, Hotel Housekeeping (Harrah's SoCal)
About The Position
This position provides friendly service to all customers and employees. Direct all phone calls to the proper departments and employees for handling. Intake information and convey it to the appropriate system. Able to transact all guest and employees’ requests within minutes of receiving them. About the role: • Schedule Guest Room Attendants to appropriate rooms for cleaning • Dispatch service calls to proper department or area • Maintain a daily log of all serviced calls and the status of any outstanding calls. • Receive and log lost and found items daily. • Issue and receive keys, radios equipment and worksheets to Housekeeping staff. • Greet and direct visitors, co-workers, job applicants and others in a positive, friendly, and upbeat manner. • Receive, log, and dispatch for guest laundry and dry cleaning. • Operate a multi-line phone system, hand-held radios, and desktop radios. • Assemble, file and/or retrieve departmental records as needed. • Provide excellent service to both internal and external customers. • Meets the attendance guidelines of the job and adheres to departmental and company policies and procedures. The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Harrah’s Resort Southern California reserves the right to make changes to this job description whenever necessary.
Requirements
- Six months previous experience as a dispatch/ customer service operator.
- Must have knowledge of computer systems including Microsoft Office 365.
- Must possess excellent customer skills.
- Proven ability providing outstanding guest service while multi-tasking.
- Must be able to work any day of the week, and any shift.
- Must be able to work well with others, and as a team player.
- Must present a well-groomed appearance.
- Must be able to sit at least four hours at a time.
- Must be able to work independently.
- Must be able to concentrate for long periods of time and be able to remember information until it can be conveyed to appropriate individuals.
- Must be able to remain calm in crisis and stressful situations (handling upset guests and employees).
Nice To Haves
- Bilingual preferred.
- Preferred knowledge of HotSOS, Synergy, and LMS.
Responsibilities
- Schedule Guest Room Attendants to appropriate rooms for cleaning
- Dispatch service calls to proper department or area
- Maintain a daily log of all serviced calls and the status of any outstanding calls.
- Receive and log lost and found items daily.
- Issue and receive keys, radios equipment and worksheets to Housekeeping staff.
- Greet and direct visitors, co-workers, job applicants and others in a positive, friendly, and upbeat manner.
- Receive, log, and dispatch for guest laundry and dry cleaning.
- Operate a multi-line phone system, hand-held radios, and desktop radios.
- Assemble, file and/or retrieve departmental records as needed.
- Provide excellent service to both internal and external customers.
- Meets the attendance guidelines of the job and adheres to departmental and company policies and procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
