Assistant Housekeeping Shift Manager- Full time, Hotel Housekeeping (Harrah's SoCal)

Caesars Entertainment•Valley Center, CA

4d•$55,000

About The Position

Assistant Housekeeping Shift Manager- Full time, Hotel Housekeeping (Harrah's SoCal) “Join us in our battle against boredom! Creativity, innovation and inspiration welcome!” Are you ready to take a step in the fun direction? Join the team at the fourth largest resort property in San Diego County! Why would you to want to join our team? At Harrah’s Resort Southern California, making grownups smile is what we do best, which is why we stack our dream team with passionate, energetic, Funmakers. It’s a place where creativity, innovation and inspiration are always welcome! We provide a funner (we are in Funner, California after all!) culture which encourages and celebrates people being the best that they can be. It’s a special environment that you can’t find anywhere else!

Requirements

Minimum 3-5 years of experience in hotel-housekeeping operations or an equivalent combination of college education and experience, including at least 2 years in a supervisory role.
Excellent customer service, communication, team building, and problem-solving skills.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Proficiency in preparing reports for upper management related to operations.
Effective public speaking skills.
Proactive with strong planning skills and a holistic approach to department management.
Flexibility to work any shift, including weekends, holidays, or extended hours.
Well-groomed appearance.
Physically mobile with reasonable accommodations.
Must be able to lift and carry up to 50 pounds.
Must be able to bend, reach, kneel, twist and grip items in addition to working at assigned desk area.
Must be able to spend long periods walking or standing.
Must be able to work in, near or around smoke.
Manual dexterity and coordination to operate office equipment, including personal computers, and photo copiers.
Read, write, speak, and understand English.
Operate in mentally and physically stressful situations.
Respond to visual and aural cues.

Responsibilities

Participate in interviews and the recruitment process.
Conduct daily development of team members and prepare timely annual reviews.
Ensure proper training, mentorship, and development of team members.
Complete new team member documentation and certification within 7 days of employment.
Recommend wage increases and promotions based on company policies.
Update team member documentation, including disciplinary actions, action plans, and employee recognition.
Address and resolve team member complaints or grievances promptly.
Celebrate team members' hard work and dedication through established recognition programs.
Promote engagement and Family-Style Service (FSS) to team members.
Maintain daily attendance and work records.
Lead and promote FSS practices within the department.
Support housekeeping operations and administrative responsibilities.
Conduct inventory reviews/audits to maximize savings and prevent excess inventory.
Ensure compliance with company policies and federal laws regarding breaks.
Supervise and maintain the cleanliness and organization of the hotel using 5S and Kaizen tools.
Create and manage team member schedules based on occupancy levels and operational needs.
Work to improve service, team member satisfaction, and financial goals.
Order department products and supplies, securing the best pricing and quality.
Identify ways to increase efficiencies or improve products/services.
Inspect service facilities for compliance with safety regulations.
Use operational tools to achieve excellence in hotel brand standards.
Plan and execute heavy-duty cleanliness projects to maintain room standards.
Maintain safety standards in the housekeeping department.
Collaborate with HR to resolve employee relations concerns.
Perform other duties as assigned by management.
Prevent, address, and resolve guest concerns and complaints promptly.
Review Medallia survey data to respond to guests and maintain monthly/yearly goals.
Act as a Funner ambassador to enhance guest experiences.
Suggest alternative solutions to improve guest satisfaction and Net Promoter Scores.
Maintain an accident-free workplace and celebrate safe work practices.