Clerk, Physician Services

Lifepoint Health • Maysville, KY

17h

About The Position

Meadowview Regional Medical Center is part of Lifepoint Health
[https://lifepointhealth.net/locations], a diversified healthcare delivery
network with facilities coast to coast. We are driven by a profound commitment
to prioritize your well-being so you can provide exceptional care to others. As
a Clerk, Physician Services our team, you’re embracing a vital mission dedicated
to making communities healthier ®. Join us on this meaningful journey where your
skills, compassion and dedication will make a remarkable difference in the lives
of those we serve.

The Physician Services Clerk provides quality customer service to patients and
performs those functions delegated and assigned by the Office Manager

Requirements

• Excellent oral and written communication skills
• Excellent customer service skills
• Ability to work in a fast-paced environment, problem-solve, and handle stress in a positive manner
• High school diploma or equivalent required
• Monday – Thursday 8:00AM -4:30PM Friday 8:00AM – 12:00PM

Nice To Haves

• Associate’s degree or high preferred
• Knowledge and experience with computers, coding, and medical terminology preferred

Responsibilities

• Carry out front office activities in a kind and courteous manner and is helpful to customers and their families
• Notify office manager of customer complaints in a timely manner
• Gather appropriate demographic information on each customer and update the practice management system
• Notify customers of long waits and offers alternatives
• Ensure effective telephone communication and documents messages
• Coordinate all EMR/medical record activities
• Collect and post payments and ensure safety and security of all monies
• Schedule patients and coordinates appointment scheduler activities to facilitate efficient patient flow
• Perform insurance eligibility verification and obtains prior authorization as needed
• Research patient ledger in effort to educate patient on balances due and collect payment for services rendered
• Perform appointment confirmation telephone calls
• Complete required in-services
• Participate in the development and implementation of patient satisfaction improvements
• Make referrals to other medical care team members when needed

Benefits

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program – mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED