Clerk, Physician Services

Lifepoint Health • Maysville, KY

3d

About The Position

The Physician Services Clerk provides quality customer service to patients and performs functions delegated and assigned by the Office Manager. This role supports front office operations, patient scheduling, medical records coordination, and financial transactions while ensuring a positive patient experience.

Requirements

• High school diploma or equivalent required; Associate’s degree preferred
• Knowledge and experience with computers, coding, and medical terminology preferred
• Excellent oral and written communication skills
• Excellent customer service skills
• Ability to work in a fast-paced environment
• Strong problem-solving skills
• Ability to handle stress in a positive manner
• Standing, sitting, walking, and bending required
• May require stair climbing
• Clear communication in person and by phone
• Adequate hearing and vision required
• Exposure to potentially stressful or hazardous situations
• Ability to read, write, prioritize tasks, and manage stress effectively

Responsibilities

• Carries out front office activities in a kind and courteous manner
• Assists customers and their families effectively
• Notifies Office Manager of customer complaints in a timely manner
• Gathers and updates patient demographic information in the system
• Communicates delays and offers alternatives to waiting patients
• Manages telephone communication and documents messages
• Coordinates EMR/medical record activities
• Collects and posts payments while ensuring security of funds
• Schedules patients and manages appointment flow
• Verifies insurance eligibility and obtains prior authorizations
• Reviews patient accounts and collects balances due
• Performs appointment reminder calls
• Completes required in-services and training
• Participates in patient satisfaction improvement initiatives
• Makes referrals to other medical team members as needed

Benefits

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program – mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• Advancement opportunities with responsive, supportive leadership
• Continuing education opportunities
• Free Parking

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED