Clerk IV

Commonwealth of Massachusetts • Northampton, MA

19h

About The Position

The Department of Mental Health is seeking a dynamic and energetic individual to provide clerical support to the Hampshire site office staff. The selected candidate must be flexible, dependable, and interact well with professional staff, clerical support staff, service providers and persons served. This is a wonderful opportunity for an applicant who is interested in taking on the lead role in running an office. The selected candidate must be flexible and have the ability to prioritize tasks according to workflow and deadlines.
Please Note: This position is a full-time, 37.5 hour/week position. The schedule is 9:00 a.m. - 5:00 p.m. Days off are Saturday and Sunday.

Requirements

• Knowledge of Microsoft Office Software Programs.
• Ability to work in a professional and courteous manner.
• Ability to work in a fast-paced environment and prioritize duties independently.
• Ability to handle confidential materials and adhere to strict DMH standards & HIPAA policies and procedures.
• Applicants must have at least (A) three years of full-time, or equivalent part-time, experience in office work, or (B) and equivalent combination of the required experience and the substitutions below: I. A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience. II. A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience. III. A diploma for completion of a one year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum or one year of the required experience. IV. A diploma for completion of a two-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for two years of the required experience.

Nice To Haves

• Knowledge of clerical office practices and procedures including office filing, typing and uses of office equipment and supplies, business letter and report preparation.
• Record of demonstrating strong customer service through a positive attitude of approachability, adaptability, problem solving and desire to support staff.
• Demonstrate ability to multi-task.
• Excellent interpersonal and communication skills with the aptitude to work independently and collaborate with multiple staff.
• Team centered cooperative work philosophy, professional demeanor and approach to work.
• Given the population served, bilingual or multilingual fluency.

Responsibilities

• Provide receptionist and telephone coverage for case management site office by transferring calls, taking messages and document incoming calls.
• Prepare correspondence, forms, files, and reports for processing, storage, or forwarding.
• Assemble and mail outgoing correspondence or parcels.
• Assist in maintaining office files and organization of correspondence reports, form files, applications, and active, inactive or historical persons serviced records according to established procedures in order to ensure accurate and complete information and retrieval of records.
• Weekly coverage (1-2 days) for entering incident reports into the DMH database.
• Assist in verifying accuracy of Service Delivery Reports for the site office.
• Attends meetings and provides assistance to Site Director and Site Board committee members.
• Proofread typewritten material.
• Operate standard office machines and equipment.

Benefits

• When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED