Clerk Intake [1248]

Texas Panhandle Mental Health•Amarillo, TX

38d•$16•Onsite

About The Position

Staff will maintain ethical and professional communications at all times using respectful Trauma-Informed Care language Work in a fast-paced, high-volume clinic setting Must be a motivated and caring professional Be part of a clinic support team that ensures individuals seeking mental health services are welcomed to the clinic and assisted through the process of receiving ongoing treatment Perform duties in the reception areas of the TPC mental health clinics Duties include answering incoming calls and properly routing them; scheduling and rescheduling established patients; confirming and updating demographic information; answering basic patient questions and assisting with scanning, faxing and filing as needed; verifying documentation is up-to-date for services to be reported in compliance with contracts and payer sources; scheduling provider appointments for services to be performed in the community and clinic; completing financial assessments for people seeking services and ongoing at required intervals; and additional data entry duties as needed Strong data entry and scheduling skills, able to multitask, have attention to detail, the ability to work well with a team and have a professional attitude Communicate effectively with nurses, physicians, patients and other staff. Daily duties will be adjusted based on the needs of the clinic and requirements within TPC grants and contracts. The ability to adjust daily job duties is essential to the successful operations within the clinic Able to adjust to changes in work duties, have reliable attendance and have strong customer service skills Majority of each workday will be spent working with people seeking services in the clinic and the providers they receive treatment from Proficient in computer skills to support the responsibilities within the position Adheres to TPC Business Code of Conduct and reports concern if ethical and/or business standards defined in the code are compromised

Requirements

High school diploma or GED
One semester (12 credit hours) of accredited college work; or minimum of eighth grade reading comprehension level as evidenced by score on the Adult Basic Learning Examination (ABLE)
Six (6) months of clerical work experience
Employees may be required to utilize their personal mobile phones for two-factor authentication (2FA). Full statement under Informational Documents: www.texaspanhandlecenters.org/careers [http://www.texaspanhandlecenters.org/careers]
Must have a valid Texas driver's license and be insurable under agency vehicle policy
Must be 18 years of age or older

Nice To Haves

Bilingual
Medical office experience

Responsibilities

Maintain ethical and professional communications
Work in a fast-paced, high-volume clinic setting
Be part of a clinic support team
Perform duties in the reception areas of the TPC mental health clinics
Answer incoming calls and properly route them
Schedule and reschedule established patients
Confirm and update demographic information
Answer basic patient questions and assist with scanning, faxing and filing as needed
Verify documentation is up-to-date
Schedule provider appointments
Complete financial assessments
Perform data entry duties
Communicate effectively with nurses, physicians, patients and other staff
Adjust daily job duties based on the needs of the clinic
Adhere to TPC Business Code of Conduct

Benefits

Click here for TPC’s FY2026 Summary of Benefits [https://www.texaspanhandlecenters.org/wp-content/uploads/2025/08/TPC-Benefits-Guide-2025-2026.pdf]
501(c)(3) designation – you can apply for the Public Service Student Loan Forgiveness
Robust benefit offerings – Urgent Care visits for a low $10 co-pay, Medical, Dental, and Vision
Employer paid life insurance (1.5 times employee’s salary)
Staff automatically enrolled into a 457 Retirement Account at 1% of their annual salary. Employer match 1% higher than employee’s contribution up to 6% in the 403(b) or 457 Retirement Savings Plan
Paid time off – PTO accrual, Holidays
One (1) annual Mental Health Floating Holiday, one (1) annual Celebrate Diversity Floating Holiday, and one (1) annual A Day to Remember Floating Holiday available to staff after 90 days of employment
Additional Supplemental Coverage available i.e. Disability, Accidental, Cancer, Critical Care, and Section 125 Flexible Spending Account Plan
Teladoc – gives you or your immediate family members in the household access to a medical provider free of charge via telephone or video
Employee Assistance Program (EAP) – gives you or your immediate family members in the household access to behavioral health, financial, and legal counseling in person or via telephone