Clerk III-Orthopedics, Main Campus
About The Position
The University of Iowa Health Care, Department of Orthopedics and Rehabilitation, is seeking a full-time customer-focused individual to join our team as a Clerk III at the University of Iowa Health Care Main Campus. This role is integral to maintaining efficient and effective front-line operations within a high-volume, dynamic clinic environment. As a Clerk III, you will be the first point of contact for patients and visitors, providing exceptional front desk reception services. Your primary responsibilities will include managing the check-in and check-out processes for patients, calling patients to schedule clinic appointments, and operating multi-line phone systems to assist both internal and external customers. This position demands the ability to multitask effectively and deliver outstanding service in a fast-paced setting. The ideal candidate will thrive in a fast-paced environment, demonstrating a positive, friendly, and polite demeanor while assisting both external and internal customers. Success in this role will come to those who are detail-oriented, organized, and enjoy helping others within a supportive and engaging atmosphere. If you are passionate about providing exceptional care and support to our patients and their families and being a part of an exciting and rewarding workplace, we look forward to hearing from you!
Requirements
- Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment.
Nice To Haves
- Excellent verbal and written communication skills
- Excellent customer service skills that include customer facing or patient facing experience
- Experience working on computers and navigating multiple systems
- Hospital and/or medical patient scheduling
- Medical terminology
- Experience working in a healthcare environment with patients and using medical records system
Responsibilities
- Scheduling outpatient appointments, coordinating clinic appointments with diagnostic tests, ancillary services, or other departments.
- Negotiate appointments with patients and other departments.
- Completion of check-in process in an outpatient clinic. This includes, but is not limited to, obtaining patient demographics, valid payer information, co-payment, and outside imaging.
- Facilitate patient flow and maintain communications with clinical staff.
- Contact patients via phone to schedule outpatient clinic appointments
- Maintain phone coverage for clinic scheduling. Answer, transfer, and manage phone system by adhering to the standards of excellence for phone management.
- Process and manage incoming referrals, medical records, related documentation, and external imaging.
- Serves as an intermediary between patients and Nursing, Advanced Practice Providers, and Faculty offices concerning scheduling concerns and medical needs.
- Uses computers, medical records system (Epic), and a variety of software and/or conventional office equipment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
