Clerk III - UIDL
About The Position
The Department of Pathology is seeking a Clerk III to under general supervision, provides clerical support related to the client relations, services, and billing functions of the University of Iowa Diagnostic Laboratories (UIDL). Performs a variety of tasks including, but not limited to, answering phone calls; responding to voicemail and emails; management of client/accessioning errors; coordinating receipt and delivering of cases; maintaining inventory; and report dissemination. All tasks involve numerous steps and techniques that require the use of judgment and problem-solving skills while working in a fluid team environment. This position is 100%25 time, Monday – Friday, 0800-1700. The Department of Pathology is part of UI Health Care, a comprehensive health sciences center that serves Iowa and the region, as well as patients referred from the United States and overseas. The Clinical Laboratories are well recognized for providing outstanding and comprehensive care to the patients we serve. The breadth and depth of services provided are amongst the best in the country. The educational programs that the department participates in includes medical students, clinical laboratory scientists as well as biomedical scientists. To learn more: https://medicine.uiowa.edu/pathology/about-us
Requirements
- Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment.
Nice To Haves
- One-two years’ experience related to customer service.
- Any laboratory (research or clinical) or hospital experience related to patient testing and/or billing.
- Experience or working knowledge with laboratory information systems – EPIC specifically.
- Experience with revenue cycle management software – TELCOR specifically.
- Experience with Excel spreadsheets.
- Experience with Outlook and email management.
- Demonstrated ability to multitask and work in a team environment.
Responsibilities
- Answer the telephone and respond to voicemail and email requests in a timely manner demonstrating effective and professional verbal and written communication skills.
- Support client relations by curating client/patient databases, managing client and accessioning errors, timely releasing result reports, and creating client specific requisitions.
- Review, receive, and deliver anatomic pathology cases.
- Maintain laboratory supplies and fulfill collection kit requests in conjunction with UIDL technologists.
- Demonstrate time management skills and adhere to UIHC policies and good work practices
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
