Clerk III

Iowa State University•Ames, IA

About The Position

Iowa State University is seeking a Clerk III to support Service Center Dispatch within the Department of Residence. This role plays an important part in keeping day-to-day operations running smoothly across residence hall facilities. In this position, you’ll serve as a central point of coordination for service requests—helping connect students, staff, and maintenance teams while ensuring work is prioritized, tracked, and completed accurately. It’s a great fit for someone who enjoys staying organized, communicating with different groups, and keeping things moving throughout the day.

Requirements

Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment.
Knowledge of office routines and functions sufficient to refer visitors and telephone calls and to route correspondence by name and functional area.
Knowledge of institutional and unit policies, processes and forms.
Knowledge of proper format, grammar, spelling, punctuation and capitalization.
Skill in utilizing computer software packages and online systems.
Skill in operating office equipment.
Ability to communicate effectively with staff, students, and the public.
Ability to follow oral and written instructions and apply institutional and other policies accurately.
Ability to gather, evaluate, and display data in appropriate format and keep accurate records.
Ability to exercise functional supervision over employees.
Ability to organize and prioritize multiple tasks.
Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship.
Immigration sponsorship is not available for this position.

Nice To Haves

Experience working in a customer facing administrative or dispatch/coordination role
Experience with data entry, recordkeeping, or work order management systems
Experience supporting operations in facilities, maintenance, housing, or a similar environment

Responsibilities

Receive and assess incoming service requests, determine urgency, and dispatch work accordingly
Work Order management and creation, ensuring accurate data entry and clear prioritization
Communicate with maintenance staff, supervisors, and customers to coordinate timely resolutions
Review completed work orders and verify labor, materials, and details for accuracy
Assist visitors and callers by directing them to the appropriate person or office and following up as needed
Support building access processes, including card access and key management
Maintain and update records related to facilities, equipment, and access systems
Assist with training and supporting student employees
Examines, evaluates and verifies documents such as reports, purchase orders, payrolls, invoices, checks and vouchers, or student files for completeness and accuracy, determining conformity to established guidelines or policies, and personally follows up on discrepancies and resolves problems.
Maintains appropriate files.
Reviews inquiries and provides information regarding policies and procedures requiring knowledge of both assigned and related work areas.
Prepares, compiles, and maintains records; calculates estimates or billings; and monitors, verifies, and reconciles departmental statements.
Recognizes and resolves problems.
May prepare cash reports and cash register edits.
Integrates information and may run routine queries to generate or produce reports.
Assigns, coordinates and reviews the work of other clerical personnel for conformance to established guidelines.
Composes correspondence in response to routine inquiries frequently without instruction or review.
Initiates and processes standardized forms related to area of assignment.