Clerk G3

Kaiser Permanente•Santa Clara, CA

42d

About The Position

Will perform clerical duties to include typing, filing, input data, answering telephones, booking appointments, sending and distributing messages to provider and recover registration. Will perform clerical duties using Medical Center IT Systems as needed. Must be willing to be crossed-trained for other duties in the department. Performs other duties as needed appropriate to scope of practice to meet the needs of the department.

Requirements

Minimum one year acute care/clinic experience within the last three years preferred.
Recent customer phone services experience preferred.
Must be willing to perform a number of various tasks including: appointment booking, cancellations, typing, filing, copying, answering phones, and pick-up and delivery of supplies, handouts, etc.
Knowledge of Windows NT, Microsoft Word and 10 key touch pad preferred.
Knowledge of PARRS and Cips preferred.
Must demonstrate excellent telephone courtesy and professional behavior in all aspects of the job.
Passing of a PC skills assessment.
Typing: 25 WPM TYPING REQUIREMENT.
Knowledge of medical terminology preferred.
Good communication skills in English, verbal and written/typed required.
Multi-cultural awareness strongly preferred.
Demonstrated ability to provide a consistently high quality of service to patients, visitors and staff at all times.
Must demonstrate good interpersonal relationship skills and be supportive of collaborative teamwork.
Must be flexible and willing to float to all areas of the department.
Ability to work in a Labor Management Partnership environment.
Willing to work evenings/weekends as required, and may be required to work holidays according seniority per union contract.
Hours and days may be changed to meet the operational needs of the department.
Must complete training and evidence competency in PARRS, MRMS, and Window based computer/telephone integrated software by introductory period.
Passing of a PC skills assessment.
25 WPM TYPING REQUIREMENT