Clerk - Front Desk

Bally's Chicago•Shreveport, LA

12d

About The Position

Acknowledges and greets guest with enthusiasm and prescribed terminology upon guest arrival and delivers “Service with a Smile”. Creates excitement through guest interaction and conversation. Serves hotel guest by assigning guest with room accommodations; secure payment for accommodation and gives proper change when required; handles special requests in a manner that ensures guest 100% satisfaction; make reservations and handles cancellations.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

Demonstrates a winning personality with refinement and character. Displaying an outgoing personality using confidence and style.
Performs all assigned tasks with enthusiasm, professionalism and exceeds our customer’s expectations.
Greet each guest as they arrive with enthusiasm and a smile.
Accurately uses proper telephone techniques and etiquette.
Provides guest with information including hotel, casino and restaurants, including hours of operations, special events and promotions.
Responsible for cash bank, retrieving and returning proper amount to designated area. Giving proper amount of change to guest including even exchange.
Ensures accommodations meet and exceed guest’s expectations by using proper call back procedures.
Comply with all department policies/procedures.
Handles and informs management of customer feedback, encouragements or improvement opportunities.
Ability to relate effectively in one-on-one situations with guests and other members of the Company.
Be completely knowledgeable about all Bally's programs, promotions, activities and functions.
Assist in training new Front Desk Clerks as appropriate.
Answer patrons’ complaints and resolves problems.
Must carry out safety and emergency procedures including, but not limited to, fire, crowd control, inclement weather and bomb threats.
Must communicate with guests and be able to direct/escort them to various facilities and functions within the property.
Must interact with guests and other hotel employees in a courteous, empathetic, and discreet manner.
Supports and maintains Bally's courtesy guidelines to guests and employees.
Promote outstanding guest relations.
Perform tasks outlined on daily checklist.
Performs other duties as assigned.
Regular attendance in conformance with the standards, which may be established by Bally's from time to time is essential to the successful performance of this position.
Front Desk Clerks with irregular attendance will be subject to Bally's disciplinary procedures.
Due to the cyclical nature of the hospitality/entertainment industry, Front Desk Clerks may be required to work varying schedules to reflect the business needs of the property.
Upon employment, all Front Desk Clerks are required to fully comply with Bally's policies and procedures for the safe and efficient operation of Company facilities.
Front Desk Clerks who violate Company policies and procedures are subject to disciplinary action.