CLERK, FRONT DESK (FULL TIME)

Compass Group • NV

84d • $14

About The Position

We are hiring immediately for a full time FRONT DESK CLERK position. Location: JD Lodge Eureka County - 40 Miles South of Carlin, Eureka, NV 89316. Note: online applications accepted only. Schedule: Full time rotational schedule; 84 hours per week. Remote site stay - 2 weeks on, 1 week off. 12 hour shifts. More details upon interview! Requirement: MUST be 21+ years of age due to tobacco sales. Previous front desk experience in a hotel setting is preferred. NOTE: This role is a rotational schedule and on-site stay at a remote lodge. You will live at lodge for 2 weeks while working shifts, followed by 1 full week off before returning for your next 2 week rotation. Familiar for those with prior experience in remote site work or military service, and a great way to earn quick income with longer periods of time off than your standard employment.

Requirements

• Must be 21+ years of age due to tobacco sales.
• Previous front desk experience in a hotel setting is preferred.

Responsibilities

• Welcomes and acknowledges each guest with a smile, eye contact and friendly greeting, using the guest's name when possible.
• Anticipates guests' service needs by asking questions, listening to guest preferences and taking action when possible.
• Speaks to guests and coworkers using clear, appropriate and professional language.
• Answers telephones using appropriate etiquette, transfers calls to the right person or department; takes and relays messages.
• Processes all guest check-ins by confirming reservations, assigning rooms and activating room keys.
• Processes all payment types, including room charges and cash, check, debit and credit transactions.
• Processes all check-outs; resolves issues related to late disputed charges.
• Answers, records and processes guest calls, messages, requests, questions and concerns.
• Follows up with guests to ensure issues have been met to their satisfaction.
• Coordinates with Housekeeping to track readiness of rooms and report guest concerns.
• Communicates parking procedures to guests, dispatch bell staff and valet staff as necessary.
• Provides guests directions and information regarding the property and local points of interest.
• Runs daily reports, identify any special requests and check reports for accuracy.
• Assigns rooms according to guest request and preferences whenever possible.
• Completes designated cashier and closing reports in the computer system.
• Balances and drops receipts according to accounting specifications.
• Practices safety standards at all times.
• Complies with record retention, Standard Operating Procedures and daily responsibilities.
• Performs other duties as assigned.

Benefits

• Shift meals and lodging provided.
• Retirement Plan.
• Associate Shopping Program.
• Health and Wellness Programs.
• Discount Marketplace.
• Identity Theft Protection.
• Pet Insurance.
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program.
• Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).

What This Job Offers

• Job Type: Full-time
• Number of Employees: 5,001-10,000 employees