Clerk/Dispatcher 1

Lucas County•Toledo, OH

About The Position

ESSENTIAL JOB FUNCTIONS Answers telephone; takes messages and answers questions; receives stray dog and animal control complaints from the public, law enforcement and other entities; enters activities in the computer Assists customers at counters by following procedures to redeem impounded dogs; to receive surrendered dogs; to adopt out dogs; operates a cash register and is responsible to ensure cash drawer balances; sells dog and kennel licenses. Uses the computer to input and retrieve information, files records and documents. Creates and sends correspondence to dog owners, donors and potential donors Receives and documents donations, both in-kind and monetary Maintains current impounded property storage Maintains organized storage of records and donations Additional duties as assigned. MINIMUM OUALIFICATIONS High school diploma or G.E.D Six (6) months of experience in Customer Service. Valid Drivers' license with driving privileges in the State of Ohio and insurable driving record. KNOWLEDGE SKILLS AND ABILITIES Knowledge of office practices and procedures Skills in using word processing, data entry and spreadsheet computer applications in a Windows environment; Skill in typing 35 wpm (corrected on computer); skills in operating multi-line telephone; skills in operating a photocopier and fax machine. Knowledge of relevant local and state codes, regulations and laws Knowledge of dog breeds Ability to add, subtract, multiply and divide whole numbers and fractions Ability to read, write and understand written instruction and/or direction Ability to read city and county road maps. Ability to successfully handle changing or variable situations (for example, interruptions) Ability to write citations Ability to follow verbal directions Ability to work independently and effectively with supervisors, co-workers and volunteers. Ability to recognize unusual or threatening conditions and take appropriate action Ability to effectively communicate with patrons, volunteers and staff Ability to work under stressful conditions Skill in problem solving and decision making Must be able to walk, stand, reach and sit Must be able to talk and hear Must be able to distinguish between shades of color () May be learned after employed UNUSUAL WORKING CONDITIONS Exposure to challenging or difficult customer situations Some overtime required Exposure to varied and unusual odors

Requirements

High school diploma or G.E.D
Six (6) months of experience in Customer Service.
Valid Drivers' license with driving privileges in the State of Ohio and insurable driving record.
Knowledge of office practices and procedures
Skills in using word processing, data entry and spreadsheet computer applications in a Windows environment
Skill in typing 35 wpm (corrected on computer)
Skills in operating multi-line telephone
Skills in operating a photocopier and fax machine.
Knowledge of relevant local and state codes, regulations and laws
Knowledge of dog breeds
Ability to add, subtract, multiply and divide whole numbers and fractions
Ability to read, write and understand written instruction and/or direction
Ability to read city and county road maps.
Ability to successfully handle changing or variable situations (for example, interruptions)
Ability to write citations
Ability to follow verbal directions
Ability to work independently and effectively with supervisors, co-workers and volunteers.
Ability to recognize unusual or threatening conditions and take appropriate action
Ability to effectively communicate with patrons, volunteers and staff
Ability to work under stressful conditions
Skill in problem solving and decision making
Must be able to walk, stand, reach and sit
Must be able to talk and hear
Must be able to distinguish between shades of color

Responsibilities

Answers telephone; takes messages and answers questions; receives stray dog and animal control complaints from the public, law enforcement and other entities; enters activities in the computer
Assists customers at counters by following procedures to redeem impounded dogs; to receive surrendered dogs; to adopt out dogs; operates a cash register and is responsible to ensure cash drawer balances; sells dog and kennel licenses.
Uses the computer to input and retrieve information, files records and documents.
Creates and sends correspondence to dog owners, donors and potential donors
Receives and documents donations, both in-kind and monetary
Maintains current impounded property storage
Maintains organized storage of records and donations
Additional duties as assigned.

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