Transportation Clerk / Dispatcher

Pioneer Resources•Muskegon, MI

56d

About The Position

The individual in this position is assigned to a variety of clerical and logistics duties associated with the transportation services provided by Pioneer Resources under contract with various entities/programs within Muskegon, Ottawa, and Allegan counties.

Requirements

A high school diploma or equivalent (GED) is required.
The ability to read and write in English, and the ability to comprehend written instructions and record information.
The capacity to work in a team with intermittent supervision.
The ability to work respectfully and courteously with a wide variety of individuals.
Must be willing and able to travel up to 10% for meetings, trainings and conferences.
Company vehicle is not supplied; use of personal vehicle required.

Nice To Haves

Two to Five years of experience in transportation, logistics, or a closely related field preferred; will provide internal training for the right candidate.

Responsibilities

Answer phones, direct calls, and provide information for consumers and vendors associated with Pioneer Resources transportation services.
Record and schedule special requests for transportation and convey accurate information concerning transportation routes, times, rates, and/or changes.
Provide phone and/or radio support for drivers and respond to requests for information and assistance.
Monitor and assist with the execution and alteration of daily medical transports.
Maintain a working knowledge of agency filing systems and perform various filing tasks.
Use a variety of office machines as required including telephone, copier, fax, scanner, and others.
Perform word processing, data entry, and print tasks using a computer.
Use a variety of communications and scheduling software programs, including Microsoft Teams and Outlook.
Learn and operate a computerized transit routing system.
Create, print, and distribute route attendance/manifest; enter mileage/ridership into computerized transit routing system or spreadsheets; and print reports.
Review paperwork/manifests completed by drivers for accuracy and report deficiencies to the supervisor.
Ability to provide mission focused conversations to all stakeholders (such as clinicians, families, drivers, etc.).
Strong technology skills for utilizing multiple systems is required.
Ability to coordinate multiple tasks simultaneously while staying organized and maintaining efficiency.