Clerk DI

Scarborough Health Network

23h•Onsite

About The Position

Reporting to the Manager, you will schedule, receive and process patients for the Diagnostic Imaging Department. You will also protect and promote the patient's right to privacy, confidentiality and dignity. In this role you will engage in ethical conduct and strive to understand and appreciate the diversity of our patient population and workforce. Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. SHN is the recipient of the 2021 Excellence in Diversity and Inclusion Award, from the Canadian College of Health Leaders, for our leading edge work on Communities of Inclusion, Inclusion Calendar, Health Equity Certificate Program and much more. We are also proud to be named Canada’s Most Admired Corporate Cultures for 2023 and 2024! Learn more at shn.ca

Requirements

High school diploma or equivalent
Medical Administration certificate / diploma or equivalent or have current relevant Diagnostic Imaging experience in a hospital setting
Must be able to read, write and communicate in English
Typing skills, with a minimum of 35 wpm and 90% accuracy (testing will be administered)
Medical terminology (testing will be administered)
Demonstrates accurate filing skills (Will be required to complete and pass the skill assessment)
Demonstrates excellent customer service, interpersonal and communication skills
Demonstrates excellent organizational, prioritization and time-management skill
Effective telephone skills, with the clear and concise diction - must be able manage efficiently up to 3 telephone lines
Demonstrates initiative and the ability to function both independently and as a multidisciplinary team member in a fast-paced demanding environment
Demonstrated commitment to self-development and learning
Demonstrates excellent interpersonal, verbal and written communication skills
Demonstrates a commitment to customer service when dealing with patients, colleagues and volunteers and other members of the community and public
Demonstrates values consistent with SHN's Code of Conduct and is committed to fostering a healthy and positive work environment in accordance with Health & Safety policy and legislation
Demonstrates an understanding of and commitment to SHN's comprehensive safety programs and practices including staff safety, patient safety, and environmental safety and participates in regular in-service education in this area
Strong work ethic and commitment is required
Demonstrated high standards of work outputs
Highly punctual
Demonstrated professionalism and reliability

Responsibilities

Schedule, receive and process patients for the Diagnostic Imaging Department
Protect and promote the patient's right to privacy, confidentiality and dignity
Engage in ethical conduct
Strive to understand and appreciate the diversity of our patient population and workforce

Benefits

Defined Benefit pension plan through the Healthcare of Ontario Pension Plan
Comprehensive insured benefits package including health and dental benefits
New Graduate Initiative
Enroute Program
Critical Care Sponsorship Program
Employee Discount and Incentive Programs
Employee and Family Assistance Program (EFAP)
Comprehensive wellness offerings, including our Spiritual Care team of registered psychotherapists for spiritual, religious or emotional care
Mental health supports
On-site wellness rounding
Recognition events
Leadership Development and Learning Programs
Tuition Assistance Program