CLERICAL SUPPORT II -CENTER FOT DIABESTES AND ENDOCRINOLOGY

GALEN MEDICAL GROUP PC•Chattanooga, TN

22h•Onsite

About The Position

Galen Medical Group offers several medical specialties throughout the Chattanooga region, providing quality care and patient-friendly services to adults and children of all ages. Their mission is to elevate the health of the community through multiple medical specialties, delivering excellent care with wisdom, compassion, integrity, and a commitment to technology, education, and scientific inquiry. This Clerical Support II position serves as the initial representation of Galen Medical Group and the specific site, welcoming visitors in person or over the telephone in a prompt, professional, and courteous manner. The role provides support in various areas including Check-In, Check-Out, Switchboard Operation, Appointment Scheduling, and/or Receptionist duties.

Requirements

High school graduate or equivalent.
Must be computer literate.
Ability to perform mathematical calculations.
Above-average spelling skills.
Ability to handle difficult situations involving patients, physicians, or others in a professional manner.
Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude.
Ability to manage multiple and simultaneous responsibilities.
Must be a team player and provide excellent customer service while assessing our patients’ needs efficiently.
Perform all duties in compliance with Galen Medical policies, HIPAA, and OSHA standards.

Nice To Haves

2-3 years’ medical receptionist experience.
Medical experience and terminology helpful but not required.

Responsibilities

Exhibit a high-level customer service approach by greeting all patients and visitors in a timely and helpful manner.
Obtain, update, and enter demographic and insurance information for the patient into the practice management system (PMS).
Scan patient’s insurance cards into the PMS.
Verify coverage and eligibility.
Perform Point of Service collections – Collect Co-pays, Co-insurance, Past Due balances and Collection balances per site protocol.
Notify appropriate personnel of the patient’s presence for medical services.
Perform daily reconciliation of cash, checks, and credit card payments.
Responsible for credit card batch processing and daily deposit reconciliation.
Notify the manager immediately of discrepancies in payments and collections, including discrepancies with out-of-balance batch reports.
Be knowledgeable of participating insurance plans accepted by the office.
Provide the patient with updates regarding delays in the Provider’s schedule.
Assure the Waiting room is clean and tidy at all times.
If Check-Out duties are included: Schedule future appointments, perform Point of Service collections if done post visit, provide Return to Work and School notes, schedule specialist appointments, and outside testing depending on site.
If Switchboard duties are included: Responsible for opening the Switchboard when the clinic opens, transfer and remove lines to and from the forwarding function to answering service when deemed appropriate by the manager, receive telephone messages via telephone and/or fax from the answering service and relay messages to the appropriate parties, answer all incoming telephone calls and alert the appropriate staff of needs, courteously and efficiently assist patients with their needs when receiving calls, accurately record detailed messages and send task to the appropriate person, notify personnel of incoming telephone calls according to the department guidelines, refer to On Call schedule daily and relay to the answering service before closing the office.
Actively participate in process improvement efforts.
If Appointment Scheduling is included: Check availability for requested appointment, offer alternate options to the patient according to office protocol if provider or time is not available, schedule appointments in PMS, reschedule patient appointments as requested, manage recall list.
If Pharmacy duties are included: Answer telephone calls and conduct outbound calls, check in patients for Patient Assistance and Pharmacy appointments, run the Pharmacy P.O.S. system, set up Pharmacy deliveries, assist with other Pharmacy Related duties as necessary.
May be required to assist other team members based on office demands.
Adhere to HIPAA guidelines at all times in order to maintain the highest level of patient confidentiality.
Perform other duties as assigned by Regional Manager or Site Manager.
Promote the mission, vision, and values of Galen Medical Group.
Maintain confidentiality of all patients, medical, financial, and legal information.
Report to work on time and as scheduled.
Represent the organization in a positive & professional manner.
Comply with all organization policies and standards regarding ethical business practices.
Participate in performance improvement and continuous quality improvement activities.
Attend regular staff meetings and in-services as directed by your manager.
Consistently demonstrate the value of the team concept.
Understand and abide by OSHA, HIPAA & CLIA standards.