CLERICAL SUPERVISOR

WESTMORELAND CASEMANAGEMENT AND SUPPORTS INC•Hempfield Township, PA

14h•Onsite

About The Position

This is a full-time non-exempt position primarily responsible for the supervision of the clerical support team. The Clerical Supervisor oversees and manages the administrative functions of the clerical support team, ensuring tasks are completed efficiently and accurately. This position will supervise and train clerical support staff and will be involved in establishing work procedures and processes. Primary work hours will be Monday through Friday, 8:30am to 4:30pm with a 30-minute lunch (37.5 hours/week) unless otherwise agreed upon.

Requirements

Ability to perform each essential duty satisfactorily.
Associates degree and 1 year of progressively complex clerical experience OR High School Diploma with 3 years of progressively complex clerical experience.
Strong Interpersonal skills.
Effective oral and written communication skills.
Valid PA Driver’s License.
Proof of Valid Auto Insurance.
Act 34 (Criminal Record) Clearance.
Act 33 (Child Abuse) Clearance.
FBI Clearance.
Availability and utilization of the employee’s personal vehicle, for purposes of transportation to and from work appointments.
Adherence to all random drug screening requirements, as set forth by WCSI Policy.
Willingness to share certain personal information (Birth Date, Driver’s License, Diplomas, Transcripts, etc.) as related to regulations, licensure and/or insurance carrier contracts.

Nice To Haves

Prior supervisory experience.

Responsibilities

Overseeing and directing the work of clerical staff to ensure deadlines and established timelines are consistently met.
Training new employees and providing ongoing training for newly implemented or updated processes.
Developing and implementing new or revised administrative and office systems and procedures to improve efficiency.
Performing and overseeing tasks such as office phone system, visitor monitoring, mail processing, document processing, etc.
Maintaining communication with other departments to ensure smooth workflow and addressing employee inquiries.
Assisting clerical team in handling difficult or unusual problems and making decisions on clerical issues.
Ensuring adherence to established policies, procedures, and regulations.
Evaluating employee job performance, providing feedback, and making recommendations.
Provide back-up support to clerical positions or other agency positions when needed.
Serves as primary coverage for assigned Records and Information Manager’s job responsibilities in relations to their work.
Assist with special projects as needed or as assigned.