Clerical Specialist- Vital Statistics

Summit County Public Health•Akron, OH

About The Position

Looking to make a positive difference in your community while building a rewarding Public Health career? Join Summit County Public Health !! We're proud of our commitment to both the communities we serve and the employees who make our work possible. Our staff has recognized us as a certified Great Place to Work® -and we invite you to be part of our mission to create a healthful environment and ensure the accessibility of health services to all. Summit County Public Health is seeking a Clerical Specialist to work full-time (35 hours per week) , Monday through Friday, in our Vital Statistics program. This position provides front-line customer service and clerical support for Summit County Public Health's Vital Statistics program. Key duties include processing requests for birth and death certificates, managing payments, and assisting the public in-person, by phone, or via digital platforms. The role also involves reviewing and preparing official documents, data entry, maintaining accurate records, and ensuring compliance with state and local regulations. Strong communication skills, attention to detail, and the ability to work in a fast-paced environment with professionalism and confidentiality are essential.

Requirements

This position requires a high school diploma or equivalent.
Clerical and office experience.
Valid Ohio driver's license, liability insurance, automobile available.

Responsibilities

Perform routine clerical duties including data entry, word processing, filing, copying, and processing mail.
Support the vital statistics program by processing birth and death certificate requests via multiple formats (fax, mail, email, webmail).
Serve as the initial point of contact for the public, both in-person and by phone, providing general information and assistance.
Schedule appointments and services for clients and customers.
Maintain accurate records by entering, retrieving, and updating information in various systems.
Review and verify accuracy of death certificates, and authorize release of disposition permits per state guidelines.
Collect and review home birth documentation and preparation of birth certificates for state registration.
Respond to governmental requests for vital records, subpoenas, and verifications.
Provide Notary Public services for documents related to the Vital Statistics program.
Handle and accept fees from customers for production of vital records.
Balance customer payments at the end of each business day.
Archive records, prepare files for retention, and organize materials for the Vital Statistics program.
Assist customers with correcting errors on statewide issued birth certificates and death certificates registered by the health district.