Clerical Assistant 2 - Lancaster Customer Service Center

State of Pennsylvania•Lancaster, PA

32d•Hybrid

About The Position

Are you searching for a rewarding career in public service? Do you want to make a difference in the lives of those who live in your community? If you do, a Clerical Assistant 2 position with the Office of Income Maintenance may be perfect for you! Apply today to join our dedicated team! As a Clerical Assistant 2, you will perform a wide-range of clerical duties, which will enhance staff members' ability to provide quality services to the citizens of Pennsylvania. You will engage in a variety of clerical and general office duties by following office procedures and using relevant systems. Clerical Assistant 2s interact with the general public in a courteous and professional manner both in person and via telephone. You will utilize basic computer skills to perform various office functions including data entry, customer service, scanning, imaging, filing, answering phones, and processing mail and voice mail. Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information: Full-time employment, 37.5 hours per week. Work hours are 8:30 AM to 5:00 PM, with a 1-hour lunch. Travel and overtime as needed. Free parking at this facility. DHS provides excellent benefits, contractual pay increases, paid holidays and leave entitlements, opportunity for advancement and shift selection in addition to a great work environment. Work Conditions: Assigned duties are performed in a controlled office environment. In counties with District Offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language. Telework: You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Lancaster County. The ability to telework is subject to change at any time. Additional details may be provided during the interview. Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $36,108 (before taxes). You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Requirements

Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
Graduation from high school; or
An equivalent combination of experience and training.
You must meet the PA residency requirement.
You must be able to perform essential job functions.
A conditional offer of employment will require submission of criminal history reports.

Responsibilities

perform a wide-range of clerical duties
engage in a variety of clerical and general office duties by following office procedures and using relevant systems
interact with the general public in a courteous and professional manner both in person and via telephone
utilize basic computer skills to perform various office functions including data entry, customer service, scanning, imaging, filing, answering phones, and processing mail and voice mail

Benefits

excellent benefits
contractual pay increases
paid holidays and leave entitlements
opportunity for advancement and shift selection
great work environment
health coverage, vision, dental, and wellness programs
competitive wages
multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options
paid vacation
paid sick leave
eight weeks of paid parental leave
military leave
paid time off for most major U.S. holidays
flexible work schedules and work-from-home opportunities
employee-only discounts and rates on a variety of services and memberships