Cleaning Supervisor

360clean - 6308•Roswell, GA

174d

About The Position

The role of the Cleaning Supervisor is to assist in the management and supervision of the daily operations of the custodial staff; and to perform the duties of custodians in their absence. The Cleaning Supervisor will assure efficient operations meet the needs of clients. This position has a significant amount of contact with people, requiring public and human relations skills, flexibility of nature and effective oral and written communication skills. This position requires the use of independent judgment to deal with a variety of unanticipated problems and concerns.

Requirements

Valid Driver’s License
Minimum 1 - 3 years of supervisor experience
Must have the ability to work unsupervised
Excellent communication skills

Responsibilities

Supervise employees and help delegate operations schedule to ensure proper work area coverage.
Evaluates performance of personnel and inspects assigned areas to ensure proper work performance. This requires hands-on support and ability to perform work when necessary. This may include, but is not limited to: dust mopping, sweeping, stripping/refinishing, carpet scrubbing, servicing restrooms, window washing, etc.
Find and define problems, resolve issues, and use these in making appropriate recommendations to management staff, staff, and/or customer contact to exercise continuous quality improvement and to exceed customer expectations.
Ensure employees comply with company standards related to clocking in and out at the start and end of shift.
Addresses customer concerns and inquiries and reports any new or changing job/work orders.
Tracks and evaluates purchasing activities, supply and equipment usage and repairs.
Ensures appropriate chemical labeling, dilution, and storage requirements are conducted in accordance with company, customer and OSHA standards.
On the job training for staff/employees to job-specific tasks.
Participates in company and customer training ensuring effective communication and distribution of information to customers and employees.
Carries out management responsibilities in accordance with the company’s policies, customer’s rules and regulations and applicable laws when needed.
Assists with administrative tasks involving custodial personnel and facilities as directed.
Coordinates, assigns and inspects the work of assigned custodial staff, including regular review and revisions of custodial task assignment sheets. Provides guidance and training as needed.
Coordinates regular and substitute cleaning team member staff coverage.
Develops and implements custodial cleaning procedures, routines and training as necessary. Assesses efficiency of cleaning procedures and institutes new or revised procedures to increase efficiency, effectiveness, safety, and best customer service practices.
Resolves customer complaints while ensuring management are kept informed while also attending staff meetings to discuss customer complaints.
Screens job applicants, hires new employees, and recommends promotions, transfers, and dismissals
Performs routine safety checks and preventative maintenance of this equipment.
Complete weekly and monthly safety training for all employees, ensure employees understand all training and have signed off on the completion of the training.
Ensure all employees have the appropriate PPE (Personal Protective Equipment), and that employees are utilizing the correct PPE in the performance of duties.
Supervises inventory of janitorial supply products
Performs the duties of the cleaning team members in their absence.