Cleaning Supervisor

J&J Worldwide Services•East Hartford, CT

65d

About The Position

As a J&J Cleaning Supervisor, you will supervise the staff responsible for ensuring a clean, orderly, and safe environment for employees and clients. This job is part of the Cleaning Services function. They are responsible for ensuring the cleanliness of client and company buildings.

Requirements

High School Diploma or GED with 5+ years of job-related experience. Prior shift manager or supervisory experience preferred.
Fulfill the physical requirements associated with this role. This includes stooping, standing, walking, and climbing stairs. Must be able to lift/carry heavy loads of 50 lbs. or more.
In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.
Requires the ability to explain complex concepts or sensitive information.
Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
Excellent organizational skills with a master-level inquisitive mindset.
Exceptional math skills. Ability to calculate sophisticated figures such as percentages, discounts, and markups.

Responsibilities

Coordinate and manage the team's daily activities.
Establish work schedules, assign tasks and cross-train staff.
Schedule daily staff meetings and required in-service training sessions.
Check cleaning equipment condition.
Order cleaning supplies as needed.
Ensure supplies are in a safe, secure area always.
Coordinate and liaise with clients and employees.
Handle complaints and feedback.
Inform the team of requests and confirm completion.
Inspect work done by cleaners and submit daily cleanliness reports.
Initiate regular training on procedures for the use of chemical cleaners.
Ensure standardized cleaning process meets company standards.
Provide daily cleaning support to private areas of the building designated as needed.
Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
May establish new techniques to ensure the team is able to meet its objectives.
Has a direct impact on the team objectives as well as the objectives of related teams.
Ensure personal and team outcomes have a positive impact on customer objectives.
Lead by example and model behaviors that are consistent with J&J values.
Guide team through the application of basic knowledge of practices and procedures.
Work to build consensus.