Cleaning and Restoration Operational Manager

Voda Cleaning & Restoration of NW Arkansas•Springdale, AR

About The Position

Voda Cleaning and Restoration is seeking a dedicated and experienced Operational Manager to oversee and drive the day-to-day operations of our Carpet Cleaning and Water Restoration teams. The ideal candidate will have extensive experience in water restoration, carpet cleaning, and team management, ensuring that projects are completed efficiently, safely, and to the highest industry standards. This role requires a hands-on approach, as the manager will also need to step into the field to assist with carpet cleaning jobs when necessary, providing top-tier customer service.

Requirements

Minimum of 3-5 years of experience in water restoration and carpet cleaning operations.
Proven experience in team management and leadership roles.
Strong organizational, communication, and customer service skills.
Ability to work in a fast-paced, hands-on environment, handling multiple projects at once.
Proficiency in using project management/estimating software, such as Xactimate, CRM systems, and scheduling tools.

Nice To Haves

IICRC (Institute of Inspection Cleaning and Restoration Certification) with specialties in: WRT (Water Restoration Technician) CCT (Carpet Cleaning Technician) AMRT (Applied Microbial Remediation Technician)
OSHA 30 Certification.

Responsibilities

Oversee daily operations of the carpet cleaning and water restoration departments, ensuring projects are completed on time, within budget, and in compliance with safety standards.
Manage and schedule teams for efficient execution of water restoration, carpet cleaning, and related services.
Conduct quality control inspections to ensure adherence to IICRC standards and company protocols.
Perform field work as necessary, assisting teams with carpet cleaning and restoration jobs to maintain quality, provide leadership, and ensure smooth operations.
Train and mentor team members on techniques, safety procedures, and equipment use, ensuring they stay up-to-date with industry standards.
Ensure compliance with OSHA regulations, safety policies, and maintain proper documentation of safety protocols and training.
Serve as the primary point of contact for clients, ensuring excellent communication, addressing concerns, and ensuring overall satisfaction.
Work with upper management to set and achieve operational goals, drive revenue growth, and monitor key performance indicators.
Assist in developing and implementing new procedures to streamline operations and improve service delivery.
Maintain and track inventory of equipment and supplies, ensuring all resources are readily available and maintained in good working order.
Oversee reporting and documentation for all restoration and cleaning projects, including work orders, client records, and billing information.