Claims Technician, Rental Operations

Plymouth Rock Assurance • Parsippany-Troy Hills, NJ

8h • $42,000 - $50,000

About The Position

Are you a smart, driven and customer-focused person looking for a rewarding
full-time opportunity with great company and excellent employee benefits?
If
so, we are currently hiring a Rental Operations Claims Technician to join our
growing Personal Lines Auto team in our Parsippany, NJ office.

The Rental Operations Technician is part of our Rental Unit which centralizes
all rental needs for 1st and 3rd party customers. The Rental Operations team
is
responsible for creating and managing all aspects of our rental reservations
in accordance with State requirements. The ideal candidate will
excel in
delivering exceptional customer service and ensuring a positive experience for
all clients. We offer training and growth opportunities aimed at helping you
build a long-term career with our Company. No prior insurance experience is
needed.

Requirements

• An Associate’s or Bachelor’s degree is not required but would be considered a plus.
• Prior customer service experience is preferred but not required.
• Proficient computer skills.
• Demonstrate high energy and motivation to follow up and take ownership.
• Excellent reading skills with the ability to follow a script but also think independently.
• Strong ability to work effectively in a team environment.
• Excellent written and verbal communication skills.
• Demonstrated ability to handle stressful situations with patience and tact.
• Ability to handle a high volume of calls within time standards while maintaining a professional demeanor.
• Commitment to continuous improvement and learning in customer service practices.

Responsibilities

• Actively listen to customers and engage with them positively, demonstrating empathy and understanding.
• Maintain a high level of professionalism and courtesy in all interactions with customers, claimants, repair vendors, agents, etc.
• Read and interpret insurance policies, state regulations, and damage appraisal estimates to determine appropriate rental coverage and timelines.
• Manage and update appropriate systems such as ClaimsPro, Enterprise’s ARMs system, Hertz’s Rental system, etc.
• Adheres to privacy guidelines, law, and regulations pertaining to claims handling.
• Required to obtain needed licenses within the first 90 days.
• Other duties as assigned.

Benefits

• 4 weeks accrued paid time off, 8 paid national holidays per year, and 2 floating holidays
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Annual 401(k) Employer Contribution
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Robust health and wellness program and fitness reimbursements
• Various Paid Family leave options including Paid Parental Leave
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree