Claims Team Manager, Construction Core

Liberty Mutual Insurance•Westborough, MA

14h•Hybrid

About The Position

If you are looking for a leadership role where you can make a real impact - not just manage a desk - this is it! Our Construction Liability team handles complex, high-exposure claims for some of the largest owner/developers, general contractors, and subcontractors across the country. From NY Labor Law and OCIP/CCIP programs to road construction losses, underground utility strikes, and major liability exposures tied to active job sites, the work is challenging, fast-moving, and meaningful! As a Claims Team Manager, you're leading people first - developing claims professionals, driving claims strategy, and helping your team navigate some of the most challenging construction claims in the industry. You will work with a strong leadership team that values accountability, collaboration, and growth. If you enjoy coaching talent, making tough decisions, and being part of a team that takes pride in doing the right thing at the right time, this is a place where you can build something bigger than just your next role! In order to deliver an exceptional customer experience, a leader creates a culture of engagement by inspiring passion in others. A leader explores opportunities to continuously improve within a constantly changing environment. A leader challenges each team member to exceed expectations while developing professionally. A leader understands the vision of Liberty Mutual and can translate how their team’s work connects to that vision. A leader confidently communicates what extraordinary claim service looks like and empowers their team to achieve superior result. Liberty Mutual has an immediate opening for a Claims Team Manager to lead a team of Claims Specialists who manage a portfolio of Commercial Insurance aligned with Construction Liability claims to achieve the best possible outcomes and deliver an exceptional customer experience. The Claims Team Manager contributes to the organization’s success by developing talented employees, creating a work environment where employees feel appreciated, and exploring opportunities to continuously improve and adapt to a changing environment. Join our US Casualty practice as a Construction Liability Team Manager, leading complex site and project-related claims across the country. Strong Commercial Casualty claims experience including bodily injury, property damage, contract analysis, policy interpretation, and multi-party litigation preferred. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

Requirements

Advanced knowledge of Commercial Liability and Auto Liability policies, with proven ability to interpret contracts and evaluate risk transfer, including indemnity, additional insured, and third-party exposure analysis required.
Proven success coaching and developing remote claims professionals, with the ability to drive accountability, engagement, and performance across a virtual team environment required.
Strong leadership skills in mentoring less experienced claims professionals through consistent feedback, claim file guidance, and intentional development plans tailored to remote workforce required.
Advanced knowledge of Commercial Property and/or Casualty insurance claims investigation, loss assessment, reserving, insurance legal and regulatory environment, litigation and fraud awareness.
Ability to get work done through others, communicate effectively (including listening, writing clearly, giving constructive feedback, etc.), get support from above, plan/organize work, analyze/solve problems, and focus on the larger picture.
Knowledge and capabilities typically acquired through a BS/BA degree (or equivalent) and at least 6 years of related experience.

Nice To Haves

Construction Liability claims experience strongly preferred, including exposure to owner/developers, OCIP/CCIP programs, NY Labor Law, complex third-party liability investigations, and multi-party litigation.

Responsibilities

Supervises the day-to-day operations for the claims staff by establishing priorities, scheduling and assigning work, and coaching employees in reviewing, analyzing, investigating, negotiating and settling claims in compliance with Claims Quality Standards.
Creates a high performing, results-oriented staff through candidate selection, onboarding, ongoing development, and managing individual performance with regular coaching focused on behavior and technical skill sets.
Leads and actively contributes to a culture of continuous improvement and ensures utilization of tools and behaviors within the Liberty Management System to foster critical thinking and innovation around problem solving and development of standard work.
Responsible for building and maintaining internal and external customer relationships.
Serves as a primary point of contact for agents, brokers and policyholders.
Hosts and facilitates in person and/or telephonic claim reviews on a continuous cycle and ensures Special Service Instructions are managed appropriately.
Often called upon to do presentations for existing and prospective customers.
Provides management oversight of claims files (non-litigated or litigated) within the unit, to include Manager Reviews on open inventory and reviews files to measure quality assurance discusses individual training and development needs.
Coaches to improve technical expertise within the team
Monitors, evaluates and approves, within assigned authority limits, claims reserves, settlements and payments that exceed staff authority thresholds.
Uses common reporting of data analytics to monitor claim production, inventory management, financial and quality compliance and claim volume trends and results.
Data used to communicate team performance relating to production, significant achievements and areas for continuous improvement.
Manages compliance within internal and external parameters, including: Oversees Liberty Mutual/Helmsman state licensing compliance and adherence to fair claims practices.
Maintains awareness of existing and proposed legislation, court decisions and emerging trends in claims litigation to monitor team compliance with Unfair Claims Practices.