Claims Team Leader

GT Independence Careers•Sturgis, MI

1d•Onsite

About The Position

Work for a company where you make a difference in people's lives every day! At GT, we know that our people are at the heart of our success. If you love your work, enjoy collaboration, and want to learn, you’ve come to the right place! Let us help you discover a new passion for doing good in a growing industry. GT Independence has won numerous awards and recognitions for being a great workplace, including being named a National “Best and Brightest Companies to Work For” in 2025! We also received the "Great Place Place To Work" Certification for 2025-2026! The Claims Team Leader is responsible for the supervision, training and development of a team of Claims Specialists. The Claims Team Leader manages the submission of claims data, payments and works with team members and agencies to resolve outstanding claim issues.

Requirements

High School Diploma or GED required
2 years of experience relevant to the work performed
Experience with Microsoft Office products is necessary, specifically Microsoft Excel
Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing
Experience in working on complex projects with critical thinking and problem solving
Excellent written and oral communication skills
Strong attention to detail
Able to work with numbers and apply basic math skills to daily tasks
Strong ability to lead and mentor multiple team members

Nice To Haves

Associate degree preferred

Responsibilities

Be the point person for questions from your team members.
Coordinate answers with agencies and/or internal departments including Operations.
Sign off/approve credit memos and employee receivables.
Assist with administrative accounting procedures per Controller/CFO.
Audit team performance, monitor team metrics and manage claims process.
Train new employees and existing employees in department procedures and agency requirements.
Assist in developing claims procedures for all new agencies prior to transitioning to Claims Specialist.
Prepare A/R reports for your team’s agencies to monitor unpaid claims.
Work with team members and agencies to collect outstanding payments.
Communicate with Claims Manager including but not limited to: training issues, agency challenges, unbilled items and A/R issues.
Attends trainings, conferences and staff meetings.
Participates in company continuous improvement processes.
Upholds company values and mission
Other duties as assigned