Claims Team Manager

AAA•Arcadia, CA

13d

About The Position

Claims Team Manager This management position serves as an instrumental component of the day-to-day activities within the claims unit. Primary functions include coordinating, directing, and overseeing claims activities of a team(s). Key accountabilities include leadership, support, and coaching to ensure compliance of regulatory and statutory requirements, and technical and customer service Best Practices. Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. “Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).

Requirements

Bachelors Equivalent combination of education and experience
1-3 years Supervisory Required
Advanced oral and written communication skills necessary.
Advanced interpersonal skills essential.
Ability to effectively lead change required.
Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required

Nice To Haves

4-6 years Automotive Claims handling Preferred
Advanced organizational, planning and delegation skills critical.
Chartered Property Casualty Underwriter - Insurance Institute of America Preferred
Occasional travel to off-site business meetings or conferences. (5% proficiency)

Responsibilities

Review claim files regularly for quality.
Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance (e.g. file review, audits, reports and complaints).
Coach and counsel employees on performance in a responsive and timely manner.
Resolve a variety of customer service issues through communication and interaction.
Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs.
Manage employee recruitment and development effectively.
Identify and implement staff development and training needs to support an effective succession plan.
Lead meetings in collaboration with unit management to communicate goals with direct reports and reinforce/monitor behavior that furthers technical and customer service performance expectations.
Maintain knowledge of current industry developments and best practices.
Participate in committees and projects that will support the organization's goals and objectives.