Claims Team Leader- Fast Lane

Gainsco, Inc. • Richardson, TX

64d • Onsite

About The Position

We are seeking an experienced and dynamic individual to join our team as a Fast Lane Claims Team Leader. In this role, you will be responsible for providing ongoing training, coaching, and performance management for a team primarily handling low complexity coverage and liability automobile accident investigations. If you have a background in claims, leadership experience, and a passion for developing and leading a high-performing team, we invite you to apply for this exciting opportunity.

Requirements

• Bachelor's degree preferred.
• To perform the essential functions of this job an active Texas or Florida Adjuster License will be required to comply with state and GAINSCO requirements.
• Upon hire, additional license(s) may be required. If that is the case, license(s) must be obtained.
• All licenses must be maintained in accordance with state requirements.
• Previous experience in a Claims environment is required.
• Auto insurance background required; non-standard auto insurance experience is a plus.
• Prior supervisory experience is required.
• Ability to lead, motivate, and direct employees.
• Set priorities and standards of performance based on Best Claims Practices; determine when to assess liability.
• Possesses superior verbal and written communication skills, as well as the ability to impart knowledge of customer service best practices to new adjusters.
• Demonstrates the ability to effectively prioritize and delegate tasks, while simultaneously fostering a positive and productive team environment.
• Ability to diffuse tense situations with customers and train others on how to de-escalate and resolve customer complaints.
• Demonstrates the ability to quickly learn and effectively utilize computer systems and other technologies to complete tasks and achieve objectives.
• Ability to gather and analyze information or data in order to evaluate results in order to recommend solutions to current problems.

Nice To Haves

• Bilingual (English/Spanish) preferred.

Responsibilities

• Coach, train, and support team members to enhance their product management skills.
• Exemplify leadership within your area of responsibility and the Company.
• Support company initiatives and special projects.
• On-board and lead a team of 4-6 Fast-Lane Claim Representatives.
• Identify and execute recruitment activities to ensure a strong talent pool.
• Influence others at all levels and drive consensus on key decisions.
• Provide daily, weekly, and monthly reporting to adjusters and management.
• Ensure project/department milestones/goals are met within approved budgets.
• Complete QA reviews, file reviews, and review authority requests.
• Manage negotiations of settlements and claims in litigation.
• Identify and develop process improvement opportunities.
• Resolve customer complaints, problems, and coverage questions.
• Assist and/or direct special projects and requests.
• Communicate proactively with key personnel in other departments.
• Supervise, evaluate performance, and recommend salary changes for personnel.

Benefits

• Excellent benefits package: medical & dental, vision insurance, life insurance, short-term and long-term disability insurance.
• Parental Leave Policy
• 401K + Company Match
• PTO Plan + Paid Company determined Holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities
• Number of Employees: 501-1,000 employees