Claims Fast Track Adjuster

Hagerty

3d•Remote

About The Position

As a Claims Fast Track Adjuster, you must provide efficient and effective adjudication of claims through timely investigation, evaluation, and negotiation. Under moderate supervision using company guidelines, makes appropriate decisions regarding coverage and settlement. The adjuster in this role will provide exemplary customer service. The person in this role takes ownership of their personal brand, stays professional and works well individually within a dynamic team atmosphere. Ready to get in the driver’s seat? Join us! What you’ll do Maintains high availability for insureds and colleagues Manges their workflow and jumps in to help the team as needed Makes timely and appropriate contacts with necessary parties, determines, and completes appropriate level of investigation for coverage determination. Determines exposure, establishes adequate initial reserves, and makes timely adjustments to reserve(s) as required. Determines settlement value and negotiates proper settlement of claims within authority. Provides recommendations for settlement and disposition of claims exceeding authority level. Completes appropriate level of investigation to determine coverage Takes recorded statements from 1st party claimants Writes coverage letters Pursues subrogation when appropriate. Handles first party auto property damage losses Provide backup assistance to claim representatives handling calls in the phone queue. Demonstrates stellar attitude & performance Must be able to put in extra time if/as needed Maintaining excellent customer service tracked through Company measurements Meets or exceeds individual goals to help the department reach its targets Making appropriate coverage and/or settlement decisions Setting timely reserves Consistently produces quality work product Pursues recovery as applicable Fuels engagement within the team and department Quick cycle time and efficient pending management NPS targets Quality audit scores This might describe you Must already be licensed in your Resident State/Designated State and NY Must be detail oriented and show an elevated level of accuracy Excellent verbal and written communication skills Knowledgeable in insurance products and expertise Exercise decisiveness and execution within their authority Must have ability to work individually and as a team Ability to maintain confidential information Strong problem-solving skills Strong time management and organizational ability Must possess a keen interest in self-development Needs to be reliable, accountable, and trustworthy Must be able to stay motivated and positive within a high production role Demonstrate proficiencies with computer software & multitasking Must maintain impeccable attendance Familiarity of public company requirements, including Sarbanes Oxley and key regulations, if applicable. Other things to note This position is open to U.S. remote work. Say hello to Hagerty Hagerty is an automotive enthusiast brand and the world’s largest membership organization. Along with being a best-in-class provider of specialty insurance for enthusiasts, Hagerty is also home to the Hagerty Drivers Foundation, Garage + Social, Hagerty Drivers Club, Marketplace and so much more. Committed to saving driving for future generations, each and every thing Hagerty does is dedicated to the love of the automobile. Hagerty is a rapidly growing company that values a winning culture. We provide meaningful work for and invest in every single team member. At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age, or car preference. We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world. If you reside in the following jurisdictions: Illinois, Colorado, California, District of Columbia, Hawaii, Maryland, Minnesota, Nevada, New York, or Jersey City, New Jersey, Cincinnati or Toledo, Ohio, Rhode Island, Vermont, Washington, British Columbia, Canada please email [email protected] for compensation, comprehensive benefits and the perks that set us apart. #LI-Remote EEO/AA US Benefits Overview Canada Benefits Overview UK Benefits Overview If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Hagerty is an automotive enthusiast brand committed to saving driving and to fueling car culture for future generations. We are a leading provider of specialty vehicle insurance, expert car valuation data and insights, live and digital car auction services, immersive events and automotive entertainment custom made for the 67 million Americans who self-describe as car enthusiasts. Hagerty also operates in Canada and the U.K. and is home to Hagerty Drivers Club, a community of over 800,000 who can’t get enough of cars. We are a rapidly growing company that values a winning, values-driven culture. We provide meaningful work for, and invest in, every single team member.

Requirements

Must already be licensed in your Resident State/Designated State and NY
Must be detail oriented and show an elevated level of accuracy
Excellent verbal and written communication skills
Knowledgeable in insurance products and expertise
Exercise decisiveness and execution within their authority
Must have ability to work individually and as a team
Ability to maintain confidential information
Strong problem-solving skills
Strong time management and organizational ability
Must possess a keen interest in self-development
Needs to be reliable, accountable, and trustworthy
Must be able to stay motivated and positive within a high production role
Demonstrate proficiencies with computer software & multitasking
Must maintain impeccable attendance
Familiarity of public company requirements, including Sarbanes Oxley and key regulations, if applicable

Responsibilities

Maintains high availability for insureds and colleagues
Manges their workflow and jumps in to help the team as needed
Makes timely and appropriate contacts with necessary parties, determines, and completes appropriate level of investigation for coverage determination.
Determines exposure, establishes adequate initial reserves, and makes timely adjustments to reserve(s) as required.
Determines settlement value and negotiates proper settlement of claims within authority.
Provides recommendations for settlement and disposition of claims exceeding authority level.
Completes appropriate level of investigation to determine coverage
Takes recorded statements from 1st party claimants
Writes coverage letters
Pursues subrogation when appropriate.
Handles first party auto property damage losses
Provide backup assistance to claim representatives handling calls in the phone queue.
Demonstrates stellar attitude & performance
Must be able to put in extra time if/as needed
Maintaining excellent customer service tracked through Company measurements
Meets or exceeds individual goals to help the department reach its targets
Making appropriate coverage and/or settlement decisions
Setting timely reserves
Consistently produces quality work product
Pursues recovery as applicable
Fuels engagement within the team and department
Quick cycle time and efficient pending management
NPS targets
Quality audit scores