Claims Team Leader- Fast Lane

GAINSCO • Richardson, TX

13d • Hybrid

About The Position

Are You Driven?® We Are. We are a company of driven, enthusiastic, and determined people. We celebrate achievement and success. We foster innovation, determination, and recognition. Because of that, our employees feel recognized and rewarded for the contributions they make daily. At GAINSCO, it is our people that set us apart. If you are looking for a place where you can make a difference, understand how your work impacts the company, and be recognized for your efforts and passion, then GAINSCO is the company for you. Why Join GAINSCO? GAINSCO’s work environment rewards engaged individuals who have a desire to contribute and succeed. That’s because our culture encourages individuals to grow their skills as they build their careers. Come join us and become a Champion with GAINSCO. We are seeking an experienced and dynamic individual to join our team as a Fast Lane Claims Team Leader. In this role, you will be responsible for providing ongoing training, coaching, and performance management for a team primarily handling low complexity coverage and liability automobile accident investigations. If you have a background in claims, leadership experience, and a passion for developing and leading a high-performing team, we invite you to apply for this exciting opportunity.

Requirements

• Education: Bachelor’s degree preferred.
• Licenses/ Certifications : To perform the essential functions of this job an active Texas or Florida Adjuster License will be required to comply with state and GAINSCO requirements. Upon hire, additional license(s) may be required. If that is the case, license(s) must be obtained. All licenses must be maintained in accordance with state requirements.
• Experience: Previous experience in a Claims environment is required.
• Auto insurance background required; non-standard auto insurance experience is a plus.
• Prior supervisory experience is required.
• Ability to lead, motivate, and direct employees.
• Set priorities and standards of performance based on Best Claims Practices; determine when to assess liability.
• Possesses superior verbal and written communication skills, as well as the ability to impart knowledge of customer service best practices to new adjusters.
• Demonstrates the ability to effectively prioritize and delegate tasks, while simultaneously fostering a positive and productive team environment.
• Ability to diffuse tense situations with customers and train others on how to de-escalate and resolve customer complaints.
• Demonstrates the ability to quickly learn and effectively utilize computer systems and other technologies to complete tasks and achieve objectives.
• Ability to gather and analyze information or data in order to evaluate results in order to recommend solutions to current problems.

Nice To Haves

• Bilingual (English/Spanish) preferred.

Responsibilities

• Coach, train, and support team members to enhance their product management skills.
• Exemplify leadership within your area of responsibility and the Company.
• Support company initiatives and special projects.
• On-board and lead a team of 4-6 Fast-Lane Claim Representatives.
• Identify and execute recruitment activities to ensure a strong talent pool.
• Influence others at all levels and drive consensus on key decisions.
• Provide daily, weekly, and monthly reporting to adjusters and management.
• Ensure project/department milestones/goals are met within approved budgets.
• Complete QA reviews, file reviews, and review authority requests.
• Manage negotiations of settlements and claims in litigation.
• Identify and develop process improvement opportunities.
• Resolve customer complaints, problems, and coverage questions.
• Assist and/or direct special projects and requests.
• Communicate proactively with key personnel in other departments.
• Supervise, evaluate performance, and recommend salary changes for personnel.

Benefits

• Excellent benefits package: medical & dental, vision insurance, life insurance, short-term and long-term disability insurance.
• Parental Leave Policy
• 401K + Company Match
• PTO Plan + Paid Company determined Holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees