Claims Fast Track Adjuster

Hagerty

22d•Remote

About The Position

As a Claims Fast Track Adjuster, you must provide efficient and effective adjudication of claims through timely investigation, evaluation, and negotiation. Under moderate supervision using company guidelines, makes appropriate decisions regarding coverage and settlement. The adjuster in this role will provide exemplary customer service. The person in this role takes ownership of their personal brand, stays professional and works well individually within a dynamic team atmosphere. Ready to get in the driver’s seat? Join us!

Requirements

Must already be licensed in your Resident State/Designated State and NY
Must be detail oriented and show an elevated level of accuracy
Excellent verbal and written communication skills
Knowledgeable in insurance products and expertise
Exercise decisiveness and execution within their authority
Must have ability to work individually and as a team
Ability to maintain confidential information
Strong problem-solving skills
Strong time management and organizational ability
Must possess a keen interest in self-development
Needs to be reliable, accountable, and trustworthy
Must be able to stay motivated and positive within a high production role
Demonstrate proficiencies with computer software & multitasking
Must maintain impeccable attendance
Familiarity of public company requirements, including Sarbanes Oxley and key regulations, if applicable.

Responsibilities

Maintains high availability for insureds and colleagues
Manges their workflow and jumps in to help the team as needed
Makes timely and appropriate contacts with necessary parties, determines, and completes appropriate level of investigation for coverage determination.
Determines exposure, establishes adequate initial reserves, and makes timely adjustments to reserve(s) as required.
Determines settlement value and negotiates proper settlement of claims within authority.
Provides recommendations for settlement and disposition of claims exceeding authority level.
Completes appropriate level of investigation to determine coverage
Takes recorded statements from 1st party claimants
Writes coverage letters
Pursues subrogation when appropriate.
Handles first party auto property damage losses
Provide backup assistance to claim representatives handling calls in the phone queue.
Demonstrates stellar attitude & performance
Must be able to put in extra time if/as needed
Maintaining excellent customer service tracked through Company measurements
Meets or exceeds individual goals to help the department reach its targets
Making appropriate coverage and/or settlement decisions
Setting timely reserves
Consistently produces quality work product
Pursues recovery as applicable
Fuels engagement within the team and department
Quick cycle time and efficient pending management
NPS targets
Quality audit scores
For SOX compliant roles, responsible for designing, executing, and documenting internal controls where they have been identified as owners to prevent errors in financial reporting, processes, and business operations. Including attestation to the completeness, accuracy, and compliance of all financial reporting data, where applicable.