Claims Team Lead - Claims

Marsh McLennan

23h•Hybrid

About The Position

Claims Team Lead – Claims Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Claims Team Lead at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC). A day in the life. As our Team Lead on the Claims team, you’ll provide leadership and supervision to the claims team ensuring the retention and development of quality employees. Additionally, you will ensure the processes, procedures, and allocation of resources are available and provided to all department employees. Finally, you’ll execute departmental objectives in alignment with overall business strategies and objectives.

Requirements

7-8 years claims experience including strong knowledge of risk management issues.
Must be detailed with excellent organizational and time management skills.
Prior success and experience in managing change in a fast-paced environment.
Ability to effectively build and maintain positive working relationships with management and peers.
Strong interpersonal and sales related skills in dealing with customers.
AIC, ARM, CRM, CISR or equivalent.

Nice To Haves

Bachelor’s degree in business, risk management or related field.
Proficiency in payroll & HR databases.
CIC or CPCU designation.

Responsibilities

Develop strategies, action plans and budgets for the department in alignment with organizational objectives.
Regularly review current products, processes, services and procedures to create an environment emphasizing continual improvement.
Foster knowledge sharing among employees to address issues surrounding workflow, markets, products, legislative issues and best practices.
Act as liaison between other teams and departments/offices to promote strong communication and problem solving as situations arise.
Participate in Employer Services department meetings.
Stay informed regarding technical knowledge, market trends, company information and other operating techniques and pass along information as necessary.
Effective execution of departmental initiatives and plans within timelines established
Conduct and participate in appropriate meetings to ensure proper activities are being performed to meet goals.
Provide direct customer service to the client on accounts.
Participate in prospect and client calls, providing claims expertise on specific issues, meeting directly with the client when needed.