Claims Team Lead - Trucking (BI)

Reserv • Atlanta, GA

4h • Remote

About The Position

As a Bodily Injury Liability Team Lead at Reserv, you will be a working leader providing support to a claims manager with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing work done within the Commercial Transportation Claims adjusting staff. Reserv wants your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim. The ideal candidate is highly motivated and growth-oriented, impactful and influential, and a knowledgeable claims professional with a track record of success in commercial transportation claims adjudication. You should be a strong leader with formal management experience or a proven track record of peer and project leadership, demonstrating the ability to motivate, support, and teach a team. You are tech-oriented, excited by building a tech-driven claims organization, and have proven results leveraging technology and analytics. You are a passionate claims professional who cares about their team, the customer, and their experience, an empathetic leader, and possess a sense of urgency. You are creative, challenging existing assumptions and finding ways to leverage technology and team talents. You are curious, wanting the whole story to make decisive decisions, and a problem solver with the ability to deep dive into details while maintaining the big picture. You are anti-status quo, acting on ideas for improvement, and communicative, understanding the importance of phone communications throughout the claims process. A sense of humor is also valued.

Requirements

• 5+ years of insurance trucking claims experience with bodily injury and property damage experience
• Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license
• 3+ years of trucking claims leadership experience
• Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
• Demonstrated commitment to quality, accuracy, and attention to detail
• Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information

Nice To Haves

• Preference for experience managing in a remote environment

Responsibilities

• Be able to switch from claims handling to coaching and feedback
• Have an agile mindset and the ability to pivot from focus to focus in a moment’s notice
• Be consistently dependable in achieving or exceeding goals and overcoming obstacles
• Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery
• Align team with client and customer expectations of the claims process
• Serve as a resource for escalated claims
• Foster a positive work environment, promote teamwork, and encourage professional growth and development
• Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team
• Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation
• Serve as backup/ leader when the Manager/Director is out of office
• Responsible for initial onboarding tasks/ access and new hire cultural immersion
• SME for first-line questions, escalations, roundtable discussions
• Increased reserve and payment authority with the ability to assist with moderate reviews
• Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/ co-lead by Team Leads, Managers, and other Reserv employees
• Active advocates who help leadership cultivate a customer-centric mindset

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate your work life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!
• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
• Work toward reducing and eliminating all the administrative work from an adjuster role
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed