Claims Support Specialist II

Kaeppel Consulting • Parkersburg, WV

41d • Onsite

About The Position

Kaeppel Consulting is seeking an Claims Support Specialist to join our team at the West Virginia Branch, onsite in Parkersburg, WV. This role supports claims and zone operations through a variety of clerical and administrative tasks. The ideal candidate is customer-focused, detail-oriented, and thrives in a fast-paced environment. This position is expected to last 6 months, beginning in November 2025.

Requirements

• High School Diploma or GED required
• Prior experience in an administrative or customer service role preferred
• Strong communication and organizational skills
• Proficiency with basic office equipment and software (e.g., Microsoft Office Suite)
• Ability to handle confidential information with professionalism
• Comfortable working in a fast-paced environment with minimal supervision

Responsibilities

• Provide general administrative support including answering phones, filing, imaging, faxing, and handling mail.
• Order office supplies and coordinate meetings as needed.
• Greet and direct visitors to the appropriate personnel.
• Deliver outstanding customer service through inbound and outbound calls to policyholders, claimants, and agents.
• Assist with weather-related claim support (CAT loss reports and other related duties).
• Support multiple claim disciplines: material damage, property, liability, subrogation, workers compensation, medical, and litigation.
• Process sensitive documents and maintain confidentiality of claim file data.
• Conduct follow-up calls and other claim file-related tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees