Claims Support Representative

ICW Group • Philadelphia, PA

17d • $17 - $27 • Onsite

About The Position

Are you looking to make an impactful difference in your work, yourself, and your community? Why settle for just a job when you can land a career? At ICW Group, we are hiring team members who are ready to use their skills, curiosity, and drive to be part of our journey as we strive to transform the insurance carrier space. We're proud to be in business for over 50 years, and its change agents like yourself that will help us continue to deliver our mission to create the best insurance experience possible. Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for ten consecutive years as a Top 50 performing P&C organization offering the stability of a large, profitable and growing company combined with a focus on all things people. It's our team members who make us an employer of choice and the vibrant company we are today. We strive to make both our internal and external communities better everyday! Learn more about why you want to be here! PURPOSE OF THE JOB The purpose of this job is to oversee administrative processes within the Claims department. This position exists to alleviate the administrative responsibilities of the claims staff and to ensure that department inquiries are responded to in a timely manner.

Requirements

• High school Diploma or GED required.
• Minimum 1 year of related experience and/or training; or equivalent combination of education and experience required.
• Basic working knowledge of office procedures and processes.
• Solid data entry, attention to detail and phone skills.
• Ability to read, write and comprehend simple instructions, short correspondence, and memos.
• Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to use critical thinking skills to assess incoming phone calls and requests.
• Basic Microsoft Office Suite: Outlook, Word, Excel, PowerPoint, and ability to use multiple databases/programs to access information.

Responsibilities

• Provides administrative assistance to the Claims team.
• Prints benefit and claim notices and prepares for mailing.
• Follows communication guidelines when handling different topics.
• Identifies the needs of customers and direct calls to appropriate team members or departments.
• Answers phone calls from customers in a professional manner and responds to inquiries.
• Provides callers with basic claim information and payment status.
• Collects W9 forms from vendors to process payments.
• Reviews medical bills for potential new losses, required corrections, and/or assigns to existing claims.
• Pays bills as needed.
• Manages group email account and processes requests.
• Provides backup assistance to claims support teams.
• Performs responsibilities required in branch offices as needed.
• Provides front desk reception and associated administrative responsibilities.
• Orders office supplies.
• Reserves/books conference rooms and sets up offices/workstations for new employees.
• Manages incoming and outgoing mail and packages.
• Maintains printers and Pitney Bowes (or similar) mail machines.

Benefits

• Challenging work and the ability to make a difference
• You will have a voice and feel a sense of belonging
• We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match
• Bonus potential for all positions
• Paid Time Off with an accrual rate of 5.23 hours per pay period (equal to 17 days per year)
• 11 paid holidays throughout the calendar year
• Want to continue learning? We’ll support you 100%

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees