Claims Representative

Rockingham Insurance Company • Harrisonburg, VA

12d

About The Position

POSITION MISSION: Provide prompt contact, investigation, and coverage determinations of assigned claims while demonstrating a high level of customer service. POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Contact insureds, claimants, and all other relevant parties to facilitate the processing of claims. Investigate claims promptly according to policy provisions while promoting a high level of customer service. Demonstrates a comprehensive knowledge of insurance policies and Rockingham guidelines to provide coverage determination through policy interpretations. Identify claims having potential for increased exposure, such as third-party bodily injury claims, referring to Claims Supervisor as applicable. Provide policyholders and claimants guidance throughout the claim process. Maintain an effective claim diary system through accurate documentation of all claim activities in accordance with established procedures. OTHER DUTIES: Support claims supervisor as requested Other duties as assigned

Requirements

• Ability to work comfortably and grow in a fast-paced high volume call environment
• Experience providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction
• Ability to effectively communicate, verbally and in writing, and willingness to expand on these abilities
• Demonstrate the ability to multitask across multiple platforms routinely
• Demonstrates personal computer literacy and effectively uses all relevant company automation.
• High school diploma or GED required
• Proficiency in Microsoft Office products
• Strong oral and written communication skills displaying professionalism in language, tone, and style to understand client needs and feedback.
• Projects a positive, professional image knowing they represent the company to the customer.

Nice To Haves

• Undergraduate degree preferred.
• One year of experience working in the insurance industry preferred.

Responsibilities

• Contact insureds, claimants, and all other relevant parties to facilitate the processing of claims.
• Investigate claims promptly according to policy provisions while promoting a high level of customer service.
• Demonstrates a comprehensive knowledge of insurance policies and Rockingham guidelines to provide coverage determination through policy interpretations.
• Identify claims having potential for increased exposure, such as third-party bodily injury claims, referring to Claims Supervisor as applicable.
• Provide policyholders and claimants guidance throughout the claim process.
• Maintain an effective claim diary system through accurate documentation of all claim activities in accordance with established procedures.
• Support claims supervisor as requested
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees