Claims Support Associate

AIDS Healthcare Foundation•Los Angeles, CA

About The Position

The Claims Support Associate contributes to AHF by providing essential administrative and operational support to the Claims Department. This role is responsible for managing incoming communications, maintaining accurate records, and ensuring timely processing of claims-related documentation. The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment. The Claims Support Associate enhances the reputation of AHF by meeting key respobsibities as assigned by department management. You will be a passionate advocate for our top initiatives. To be successful as the Claims Support Associate , it is crucial to ensure that the AHF Core Values and Mission stay top of mind with all that you do. At AHF, we are nimble and able to adapt in a dynamic environment to assist in providing the best experience for our clients and workplace for our employees. AHF has a collaborative organizational structure where staff are accountable to multiple leaders. The Claims Support Associate will work as a part of a close-knit team to description

Responsibilities

Monitor, track, and report on all incoming faxes to the Claims Department.
Monitor, track, and report on all incoming emails to the Claims inbox.
Manage physical mail received at the office and PO Box, including:
Logging receipt of mail
Scanning and forwarding to appropriate team members
Maintaining records for volume tracking and reporting
Answer incoming phone calls to the Claims team, document inquiries, and escalate or route cases to the Claims Manager for assignment.
Ensure all communications (fax, email, mail) are processed daily and meet established turnaround time targets.
Assist with departmental projects, including document creation, tracking tools, and operational support.
Maintain accurate logs and reports to support volume tracking and performance metrics.
Support the Claims Manager and Examiners with administrative tasks as needed.
Maintain confidentiality and adhere to HIPAA and internal compliance standards.
Perform other duties and additional responsibilities as assigned.