Claims Administrative Support

Preparing for the Future•South Portland, ME

9d•Hybrid

About The Position

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together. Come be a part of this journey with us as we champion lives! Job Summary This position supports OneAmerica Financial Claims teams by ensuring timely, accurate administrative support that helps customers feel secure and cared for. Claims Admin is responsible for contributing to the overall success of OneAmerica Financial objectives by helping our customers maintain a sense of security and their well-being by effectively providing timely and accurate administrative support to the OneAmerica Financial Claims teams.

Requirements

Bachelors Degree and/or minimum of 1 year working in a fast-paced office environment preferred.
Working knowledge of Microsoft Word and Outlook.
Time management and ability to prioritize tasks.
Accurate data entry and document management skills.
Empathy and responsiveness in customer interactions
Ability to learn and adapt to new software tools.
High School Diploma required, or any combination of education and experience which would provide an equivalent background.

Nice To Haves

Knowledge of insurance administration terms and process is a plus.
Familiarity with claim processing systems and administrative platforms preferred.

Responsibilities

Claims Processing Support : Request, verify, and collect claim documentation via phone or written communication.
Workflow Adherence : Follow established procedures and maintain high-quality standards.
Data Entry : Input claim data across various lines of business (e.g., annuity, disability, life insurance).
Customer Service : Provide consistent, empathetic service across all customer groups.
Documentation : Maintain clear and compliant records of all communications and claim activities.
Correspondence : Communicate with stakeholders (agents, beneficiaries, physicians, etc.) while maintaining confidentiality.
Team Collaboration : Support team goals and participate in projects.
Adaptability : Embrace change, suggest improvements, and support innovation.