Claims Supervisor

Continental General • Austin, TX

4d • $70,700 - $85,000 • Hybrid

About The Position

The Claims Supervisor manages daily operations within the Claims department, overseeing staff performance and ensuring timely, accurate, and compliant claim handling. This role provides guidance on claim files, coordinates work assignments, and supports team development while maintaining adherence to company policies and regulatory requirements.

Requirements

• Bachelor’s Degree or equivalent experience
• 3 - 5 years of related experiences; exhibits leadership qualities
• Hands on, working supervisor.
• Relies on experience to accomplish goals.
• Implements Claims policy under the direction of higher-level management.
• Typically supervises one team.

Responsibilities

• Supervises activities within the Claims department. Responsible for coordinating and supervising the day-to-day activities of employees.
• Supervises employees and provides file guidance.
• Investigates and maintains claims:
• Reviews and determines coverage and/or liability.
• Secures and analyzes the necessary information (i.e. reports, policies, appraisals, releases, statements, reports or other documents) in the investigation of claims.
• Works toward the resolution of claim files, and attends arbitrations, mediations, dispositions or trials as necessary.
• May affect reimbursements within prescribed limits and submit recommendations to supervisor on cases exceeding personal authority
• Ensures that claim payments are issued in a timely and accurate manner.
• Ensures that claims handling is conducted in compliance with applicable statues, regulations, and other legal requirements, and that all applicable company procedures and policies are followed.
• Advises reporting staff on claim files and extends settlement authority as necessary after reviewing files.
• Coordinates the work activities within the unit. Responsible for day-to-day work and procedures. Assigns and checks work.
• Responsible for performance, development, and coaching of staff (i.e. - hiring, firing, performance management, salary increases, etc.). Provides training to new members of the team/unit.
• Performs other duties as assigned

Benefits

• Competitive salary and benefits, including 401(k), health insurance, and performance-based bonuses.
• Collaborative and fast-paced work environment.
• Professional development and growth opportunities within the finance and investment space.
• Competitive Salary & Target Bonus Program
• Retirement Savings – 401(k) with a company match
• Comprehensive Medical insurance through BlueCross BlueShield of Texas. Company-paid dental, vision, short-term & long-term disability, and life insurance.
• Work-Life Balance – This role offers 20 days of PTO, 10 paid holidays, and paid volunteer time off.
• Flexible Work Options & Perks – Hybrid opportunity, wellness programs, and weekly paid lunch for onsite staff.
• Health Savings Accounts (HSA) & Flexible Spending Accounts (FSAs) – Includes a company match for HSAs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level