Claims Supervisor

CorVel•Rancho Cucamonga, CA

5d•Remote

About The Position

The Claims Supervisor is responsible for supervising a team of direct reports, ensuring all quality, productivity and customer service criteria are met while adhering to company policies and procedures. The Claims Supervisor position is integral to the success of the company and requires regular and consistent attendance, supporting the goals of the claims department and CorVel. This is a remote position.

Requirements

Excellent written and verbal communication skills
Ability to assist team members to develop knowledge and understanding of claims practice
Effective quantitative, analytical and interpretive skills
Strong leadership, management and motivational skills
Demonstrated, strong customer service skills
Ability to maintain composure under pressure and communicate diplomatically across various channels, including telephone, email, and written correspondence
Computer proficiency and technical aptitude with the ability to utilize Microsoft Office including Excel spreadsheets
Strong interpersonal, time management and organizational skills
Ability to work both independently and within a team environment
Knowledge of the entire claims administration, case management and cost containment solution as applicable to Workers' Compensation
Bachelor's degree or a combination of education and related experience
Demonstrated public speaking skills
Minimum of 5 years' claims handling experience
Knowledge of WC required
Current license or certification in Workers' Compensation must be maintained throughout employment with CorVel

Nice To Haves

Self-Insured Certificate preferred
State Certification as an experienced Examiner

Responsibilities

Supervises claims staff in their day-to-day operations
Assists Claims Manager with recruitment, interviewing, and onboarding new staff, ensuring proficiency in procedures and job functions
Ensures staff compliance with Workers' Compensation laws and mandated regulatory reporting requirements
Ensures optimal team performance through ongoing training, coaching, and regular performance evaluations; recommends merit-based actions (subject to managerial approval)
Provides technical and jurisdictional guidance to claims staff regarding complex compensability, investigation, litigation issues and service account instructions
Acts as a liaison by recommending and executing final resolutions for clients and employees concerning claim-specific, procedural, or special requests
Participate in customer claim reviews and presentations
Ability to travel overnight and attend meetings if required
Additional duties as assigned