Claims Supervisor

CRC Group • Fort Worth, TX

5d

About The Position

Through technical direction and oversight, the incumbent is responsible for managing and analyzing claims handling activities for Claims Examiners; ensuring compliance with legal and regulatory requirements and Company standards. ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Effectively manage assigned team of Claims Examiners and performance of same. 2. Review all new losses assigned to Claims Examiner team. Provide effective technical direction and ongoing guidance, ensuring timely and accurate documentation of claims activities. 3. Ensure all actions taken are consistent with Company guidelines, insurance industry regulations, and best practices. 4. Extend settlement authority on claims exceeding an Examiner's authority. 5. Assist with hiring, training, coaching, and mentoring Claims Department personnel. 6. Assist in the development and execution of the Wellington Claims Trainee program. Participate as an instructor and monitor quality of same. 7. Participate in the audit process by reviewing performance on individual claim files against Company standards, arriving at a reasonable, accurate, and clearly documented conclusion. 8. Interface with other units within the Company to analyze and improve program performance.

Requirements

• Eight years of related experience, with one year of management experience in property claims
• Associate's degree (A.A. or A.S.) or equivalent from a two-year college, business school, or technical school
• Adjusters License for states in which the Company conducts business

Nice To Haves

• Bachelor's degree (B.A. or B.S.) from a four-year college or university
• Completion of a major insurance designation, or actively pursuing insurance related courses
• Fluency in Spanish

Responsibilities

• Effectively manage assigned team of Claims Examiners and performance of same.
• Review all new losses assigned to Claims Examiner team. Provide effective technical direction and ongoing guidance, ensuring timely and accurate documentation of claims activities.
• Ensure all actions taken are consistent with Company guidelines, insurance industry regulations, and best practices.
• Extend settlement authority on claims exceeding an Examiner's authority.
• Assist with hiring, training, coaching, and mentoring Claims Department personnel.
• Assist in the development and execution of the Wellington Claims Trainee program. Participate as an instructor and monitor quality of same.
• Participate in the audit process by reviewing performance on individual claim files against Company standards, arriving at a reasonable, accurate, and clearly documented conclusion.
• Interface with other units within the Company to analyze and improve program performance.

Benefits

• medical, dental, vision, life, disability, and AD&D insurance
• tax-advantaged savings accounts
• 401(k) plan with company match
• generous paid time off programs, including company holidays, vacation and sick days, new parent leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree