Claims Supervisor

Gallagher • Orlando, FL

7h

About The Position

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Under moderate management, supervises a team of claims adjusters. Actively drives adjuster hiring and leads adjuster training. Actively manages assigned adjuster workloads and performance. Participates in compliance and best practice reporting. Demonstrates a thorough understanding of corporate policies and procedures. Uses various metric driven tools such as FOCUS, the Claim Operation Tool Kit to evaluate performance and identify problem areas in advance of them becoming service issues. Reviews findings with manager to jointly develop a plan for corrective action.. Defines team goals and communicates those goals to assigned staff. Motivates people to perform at the highest level. Ensures receipt and maintenance of appropriate licenses and/or certifications for themselves and all assigned staff for all states in which states are being handled. Communicates with clients, carriers and brokers in a professional, positive and proactive manner. Works collaboratively all internal departments.

Requirements

• High school diploma and 10 years related claim experience required.
• Appropriately licensed and/or certified in all states in which claims are being handled or able to obtain the licenses/certification per local requirements.
• Knowledge of all team member related functions.
• Requires exceptional analytical and problem solving skills.
• Ensures flawless and consistent execution of client service instructions and performance guarantees
• Ability to actively review work of others via file reviews; identify coaching opportunities, act on needed coaching opportunities and position subordinates for successful development leading to advancement within the organization.

Nice To Haves

• Bachelor's degree preferred.

Responsibilities

• Supervises a team of claims adjusters.
• Actively drives adjuster hiring and leads adjuster training.
• Actively manages assigned adjuster workloads and performance.
• Participates in compliance and best practice reporting.
• Demonstrates a thorough understanding of corporate policies and procedures.
• Uses various metric driven tools such as FOCUS, the Claim Operation Tool Kit to evaluate performance and identify problem areas in advance of them becoming service issues.
• Reviews findings with manager to jointly develop a plan for corrective action.
• Defines team goals and communicates those goals to assigned staff.
• Motivates people to perform at the highest level.
• Ensures receipt and maintenance of appropriate licenses and/or certifications for themselves and all assigned staff for all states in which states are being handled.
• Communicates with clients, carriers and brokers in a professional, positive and proactive manner.
• Works collaboratively all internal departments.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees