Claims Supervisor, Operations

Plymouth Rock Assurance • Woodbridge Township, NJ

6h • $73,000 - $103,500

About The Position

The Claims Supervisor, Operations will oversee a unit of operations associates in the Woodbridge and Mount Laurel claim departments. The unit handles a variety of claim related functions including, but not limited to data entry, rental claim handling, salvage processing, subrogation assistance and switchboard functions. In addition, this role also has responsibilities with regards to claim system applications including testing, quality assurance and production support.

Requirements

• Five or more years of related claims experience across multiple lines of business required.
• Bachelor’s degree from a four-year college or university required.
• Strong leadership, critical thinking, problem solving and communication skills.
• Ability to multi-task and prioritize responsibilities in a fast-paced environment.
• Excellent verbal and written communication skills.
• Must have an aptitude for technology including a strong working knowledge of Microsoft Products (Word, Excel, Powerpoint, etc). Knowledge of ClaimsPro, Image Right, Client Letter also preferred.

Responsibilities

• Establish and monitor unit goals for service, production and work quality.
• Plan unit workflow and monitor assignment of tasks to unit members based on complexity, severity, and volume.
• Perform Quality Assurance reviews on associates work product to identify trends, provide direction and feedback.
• Provide management with monthly analysis of quality trends and performance of claims associates.
• Conduct individual and group training on all aspects of the job.
• Conduct performance reviews and counseling sessions, write performance appraisals and monitor attendance.
• Make recommendations for promotions, staff changes, and salary.
• Must be willing to travel to the other claim locations (Mt Laurel and/or Horsham). At least twice a month and more if needed.
• Perform user acceptance testing for technology projects and following monthly production releases which may occur on Friday evenings or on weekends. (May alternate availability with other team members.)
• Handle special projects/assignments as requested.

Benefits

• 4 weeks accrued paid time off, 8 paid national holidays per year, and 2 floating holidays
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Annual 401(k) Employer Contribution
• Free onsite gym and health center at our Woodbridge Location
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Robust health and wellness program and fitness reimbursements
• Various Paid Family leave options including Paid Parental Leave
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees